Penske Truck Rental

Well deserved accolades! Cerrillos Motor Penske (now located at Johnson Moving at Santa Fe Airport) Many years ago I rented a Ryder Truck and moved cross country. Through the years I used U-Haul for shorter moves. This time, because it was a long move from Sedona to Santa Fe, I wanted a dependable new truck (the Ryder truck only had 3k miles on it). I went with Penske this time. Not only do they try to try to compete with their competitors but they generously offered me many discounts and were outgoing and very helpful. In the end, they not only upgraded me from a dolly to a flatbed at no extra charge, but upgraded the truck from 22 to 26 (diesel). It was a great experience all around-- topped off by Lindsey at Flagstaff Home Depot (who was more than helpful-- she even looked up the weather for me on her phone)! Later when we arrived at Santa Fe we experienced the other end of Penske solid gold service. We dropped off our flatbed first, at the new location of Johnson Moving & Storage (airport), so we could deploy the ramp and unload. The Penske yard representative Ray could not have been more helpful or courteous (he even backed the truck in and unhooked the trailer for me). In a day, after we unloaded the truck we returned it. What we encountered was one of the nicest ladies (the owner) I have met in Santa Fe thus far. I instantly liked her, she was gracious, engaging, and warm (wish I had caught her name but think it was Lucinda Merz). Thank you! Moving can be a harrowing experience, at the end of the road customers are pretty frazzled (this was a hard cold move through snow and rain with a car on a flatbed). The end of our journey was like family saying-- 'welcome home'. It was well-worth the slightly higher price over the competitors-- Penske Rules!
5 10 years ago (28-11-2016)

Don, Sinda, and Ray are the best! We have used them for many, many years for annual school event and they have always been polite, helpful and just wonderful to work with. I have recommended them to many friends and fellow event planners and they have all had the same experience as me. Thanks
5 11 years ago (17-08-2016)

When calling to request a quote for a long distance move, I was called "hun" and asked to call back later because the agent had other customers. Needless to say they are not getting our business!
1 12 years ago (25-06-2015)

I walked in to pick up my rental and no other customer was in the office nor was the lady on the phone. I was told to hold on and wait while she finished reading the news website she had up. Every time I have used this place the lady that runs the place is so rude why do they hire these people if they are retired and have no customer service skills!
1 12 years ago (15-09-2015)