Peoples Limousine - New Haven

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Address: 928 Chapel St, New Haven, CT 06510, USA

Phone: (203) 404-4948

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State: Connecticut

City: New Haven

Zip Code: 06510

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Reviews

We chose to use this limousine service because we were assured that they had Graco Car Seats and that those car seats would be installed.  Not only were they not installed, but they were some cheap brand of car seat that were missing straps.  So we all came outside at four in the morning, with two toddlers in tow, and what should have been a quick pick up turned into 30 minutes out in the freezing cold trying to install car seats into seats that did not have the proper fittings or straps.  On top of this, the vehicle sent was too small to accommodate our luggage and we had to strap most of it on the roof.  The person I spoke to on the phone later only made excuses, and did not once apologize for any inconvenience.  I cancelled the return pick up and here I am three months and three requests later still waiting on a full refund for the return trip in March that I cancelled in January.  I will never use this limousine service again. Very unsatisfied!

 10 years ago (03-03-2015)

Not a limousine company.

 7 years ago (05-01-2018)

I called Peoples after a referral from my sister in law. I had a special request because we had six people going to a cruise ship I knew we would have a lot of luggage, so I requested a van. Kimberly, the dispatcher I scheduled with assured me that their suburban or their escalade would easily carry 6 passengers and 10 luggage bags. She assured me that she was a reputable company as they regularly transport people from Yale.
She quoted me a price to the cruise, then when I called to book it the price was $50 more. because the destination was NJ instead of NY...Well I told her NJ, but I accepted that and agreed.
The car arrived as planned but was way too small for us and our luggage. The car was beat up, had the check engine light on and we had to put air in the tires at our house after we way-overloaded this car with the luggage on our laps. This was almost a two hour ride. The car was so full we couldn't even buckle our seat belts!
So I called peoples to tell them I was upset and to request a larger vehicle on the return trip, I also emailed photos of the over loaded car. They sent the same car and the driver had the passenger seat filled with personal items (several boxes of pasteries, a cooler and a breifcase), so this time it was even tighter in the car and items were shifting againts our heads during our ride. I called peoples from the car and again afterward demanding a partial refund for this  substandard service. I was told that I got what I paid for by Noel, the owner. I would not recommend this company to anyone.

 10 years ago (17-03-2015)

worst limo service i ever used
booked round trip from central ct to Manhattan cruise terminal
morning of leaving driver was 20 min. late said car was not ready for
him when he arrived.
return trip driver was 1 hour and 15 min late. blamed it on traffic did not see any traffic 
on return trip.
E-mailed company upon my return with my displeasure and have never received a response

I WOULD NOT RECOMMEND THEM NOR WOULD I USE THEM AGAIN

      
      
      
 10 years ago (21-03-2015)

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