Petropolis

I love this place, Really friendly and helpful staff.
5 7 years ago (23-05-2018)

just the best! They really love animals and are thoughtful, fun and beyond helpful. The store stocks a wide range of no BS really healthy products to keep your 4 legged friend in tip top shape. They do grooming too and have lots of toys etc. I'm so happy we have them here downtown but I would travel anywhere in the city to shop with them.
5 8 years ago (09-06-2017)

I just welcomed my new puppy and had been given what I thought to be solid advice about his care from the breeder...thankfully, I just so happen to live close to Petropolis! I wandered in, figuring I should check out the local pet store and to get a leash and collar, and was immediately engaged by the staff. They were DEF dog people and immediately and genuinely interested in knowing my situation. This effort led to several suggestions for food and grooming that I didn't know about. Enter Tazz, the delightful, straight-talking owner, who proceeded to crash-course me through all of my misconceptions with pet care! One of the most knowledgeable and helpful people I've encountered about all of it: food, training, services (like local vets and walkers), grooming, treats, toys, what to expect, etc.. I walked out a good 45 minutes later, feeling far more in control of responsible ownership of my new little boy. I can't say enough good things about Tazz and her staff and know just where I'll be shopping for all-things-doggie, henceforth!
5 7 years ago (23-10-2017)

AVOID AT ALL COST!! I have honestly never had a worse experience in a store. I just started a job in the Financial District and was happy to see a pet store nearby where I could pick up some food for my dog on the way home. I walked in and asked for my brand, the woman (the owner apparently) informed me "we don't carry that because it's one of the worst brands, even though some people think it's one of the best" Period. End of discussion. So I had been in the store for about 1 minute and was made to feel like I should be arrested for animal cruelty because I feed my dog that horrible brand. Now, I'm someone who wants to do the best for my pet and the owner could have conveyed the same information in a way that was not negative - but as a positive desire to give information without insulting me first. I'd have been open to hearing her thoughts and suggestions for another food that might be better for my pet. She might have earned a loyal customer who would plunk down my hard earned money on a food that would undoubtedly be more expensive than the food I came in looking for. Instead I received a verbal slap in the face and left the store immediately. The woman at register, undoubted realizing this interaction had not gone well, called out a cheery "Have a nice day!" as I left to which I replied "I'll try." Apparently the owner is happy to be superior, condescending, belittling and downright rude. I'd have thought she'd be interested in increasing her customer base, selling some product and making some money. She will certainly never be receiving any of mine.
1 8 years ago (27-09-2016)

I work a few blocks away and just learned about Petropolis. I was very happy to lug my laptop & stuff after a long workday and stop in because my usual pet store is out of the way on my way home. When I pulled out my card to pay she said 'oh, we have a $10 dollar mimimum'. I asked how much it rang up to and she said $9.79. I had one single in my bag. So I said but it's 21 cents, and she was like 'I don't make the rules'. I honestly don't get the lack of basic courtesy in people. But i know how much it costs to lose a brand new customer. 21 cents.
1 8 years ago (23-06-2017)