Petropolis Pet Resort

Petropolis is AWESOME! I bring my dog (large dog, lab-great Dane) here for daycare, grooming and boarding. The staff are very passionate about pets and all make a point to have a personal, one on one relationship with you and your pet no matter how frequent you come in. My dog has so much fun with the dogs and employees and I am completely comfortable with bringing him here knowing he's in good, loving hands at Petropolis!
5 9 years ago (01-02-2018)

This is a rare negative review from me. I generally always leave 5 star reviews. However, It's 15 degrees outside and I'm stranded sitting in the parking lot of St. Luke's Outpatient Surgery Center, Why? Because I have my 2 small dogs with me and they cannot go inside the hospital. This shouldn't be happening. Petropolis promised me something that in no way was reality. My husbands surgery was scheduled for 5:30 AM so we checked out of our hotel room, dropped him off at the hospital, then I headed over to Petropolis where on the phone they were great and very accommodating. They told me it was no problem (and no charge) for early 6 AM drop off, no charge since this would be our first time there and the first day is free. We're from out of town, so this was especially nice... EXCEPT... Nobody on the phone told me that I'd just have to surrender my dogs to some stranger in the freezing parking lot. Nope. They told me on the phone that someone would let me in, we'd have a nice chat, fill out papers... but NONE of that happened. Instead, nobody was at the front, I sat in my car for 10 minutes for any signs of life. I saw cars going to the side of the building and so I drove over there. This is where they explained to me that they don't open until 7 AM and when I explained I had made arrangements for early "Unlock"... I was told by a manager that they would take my dogs, but I could not go in. Well who would agree to that? I don't just hand my dogs over to people I've never met in a parking lot with no idea where my dogs will be staying, zero idea how they will be treated. This was a deal breaker. I jumped through great hoops on Friday getting all the documents from my vet and I even took my toy poodle in for a vaccine that was required by Petropolis, something she needed anyway, but I had other things to do last Friday when I dropped it all to go get this done just so she could go to Petropolis on Monday morning. There were other places I could have taken them to, but, the nurse at St. Luke's recommended Petropolis... Trust me, they will not be recommending them from now on... they are shocked at the treatment I received. I am too. So, here we sit in the parking lot, for hours while my husband is inside having surgery... this is beyond horrible customer service on Petropolis' part. I really hate, I'm sorry's... so please save it. I know you are open now that it's after 7 AM... but after that treatment, I'd much rather sit in my car knowing my dogs are safe and sound.
1 9 years ago (12-02-2018)

My dogs had a minor accident and were promptly and well care for. I appreciate knowing I may leave our dogs with proper handling and first aid!
5 9 years ago (02-04-2018)

Great haircut, and took care of my fur baby while out of town. He had fun and came home happy. Sweet team
4 9 years ago (28-02-2018)

Thanks so much for all your amazing work with Obi! Tony did a great job working with Obi’s specific needs. Obi was so scared to even get in the car the first few days, and by the time he was done with training he was jumping around excited every morning, ready to go. He was still having some trouble dealing with all the activities around Petropolis throughout training, and they were very accommodating in trying to minimize his stress and give him the best possible experience. I loved getting daily update emails, usually including a video showing me Obi’s progress. Tony & Lorrie were both very helpful throughout training and were always willing to answer questions and discuss Obi’s progress with me. Since completing the three week training program, Obi has improved manners (particularly jumping & barking), is much more attentive and ready to learn whenever I work with him at home, and has successfully learned some basic obedience skills. Tony’s training gave Obi the building blocks for continuing to grow his skills and obedience. We look forward to coming back for the group classes soon!
5 9 years ago (06-12-2017)