The Dog Spa

I have been using this groomer for several years. They do great great work however the customer service is lacking. I took a new dog there. When I called and made the appointment, I asked if I need to fax over the shot records and I was told no they would call if they went to the same vet as the other dogs. When my son went to pick up the dogs I was told that they charged me an extra 15.00 because the vet had no record of the dog. Come to find out they were looking at a vet from an older dog in 2014. We have need been there in years. I asked do you not verify dogs records every year? No she does not!. That is scary. So instead of picking up the phone and calling me back and asking if that was the correct vet or telling me they had no record she went ahead and cut the dog and then charged me the fee. I am very concerned that they do not verify the shots as they expire. Every other place I have ever taken my dogs always make me us re verify the shots after they expire. I hate this because they do really good work but it is not the worth the risk to my dogs to much stuff out there to risk them catching it if there is a dog in there that does not have it shots.
3 9 years ago (02-03-2018)

Always do a wonderful job, and take good care if my Louie!
5 9 years ago (15-03-2018)

Friendly owner, great rates on nail trims
5 9 years ago (17-03-2018)

Katy loves her work...very nice to the dogs. I use to bring my dogs there years ago in 2014. I was always happy with how they groomed my dogs. This year I returned with 2 new members (Yorkies) In all... I find the owner lacks customer service skills. Snaps😒 Lately she has been sarcastic and rude towards me over the phone twice. So I had to find another groomer.
2 9 years ago (08-08-2017)

I have a 6yo maltipoo who has been going to dog spa since she was a puppy. She has had 2 major surgeries along with a bit of attitude and they are sooo good with her and patient. We have a quirky 2yo maltipoo who is a sweet little mad man and they take great care of him too! I myself and particular about the way they look and are cut and shaped and they always have hem looking good and know what I expect. If I need a little adjustment at pick up they are happy to accommodate. We have moved away from this business and I still make the drive because they are so nice and patient with my babies!
5 9 years ago (19-08-2017)