Phalen Senior Apartments

I just wanted to say that the staff is amazing. Terry is always upbeat and kind. He does everything he can to make this an enjoyable and comfortable place to live and really cares about each individual. The entire staff is always kind, helpful and respectful. I’ve only had one small maintenance request, but Ed took care of it very quickly and efficiently. He, Terry and all staff I’ve encountered are always quite friendly and helpful. They really make this an outstanding place to live. Many heartfelt thanks to them!!

This place is very nice. Kept up really well and always clean. Maintenance is always on top of things when I call, they have a new guy Ed who is great. I have lived here for five years now been through many managers and Terry is by far the best one we've had since I've been here. I appreciate all that he does for us here and how he takes an interest in our lives. I realize that he does things that are not a part of his job but he helps us anyway like ordering things online he is very helpful. I hope both stay around for a long time.

I moved into this apartment complex in 2019 with my two grandchildren, aged seven and nine. The staff have been extremely welcoming and kind to us since our arrival. The maintenance guy, Ed, sure knows his way around a toilet! He fixes our problems as soon as I report it. He is efficient and a hard worker. The apartment manager, Terry, has been very welcoming and kind to my family & I. He's very consistent when speaking to us about our apartment conflicts & handling our rent bills. He has also done an amazing job on updating the apartment complex.

These apartments are so nice. I really like the layout of the building. They have new carpet and the people there are really friendly. You can tell that Terry does everything for his residents and is such a nice guy. Terry, I love my new place, thank you so much for everything.

Terry did a fantastic job with helping me and my family find a place for my grandfather when he needed to live closer so we could help take care of him. Terry takes very good care of his residents, making sure he is meeting their needs.

Phalen Senior Lofts runs as smoothly as it does only because of Terry. I’ve never known or met someone in his position that has been genuinely caring, helpful and understanding as he is towards the residents. I had been concerned with some of the security issues that I know he is doing everything in his power to take care of, and knowing that he’s there makes me less concerned for my father who has resided there for over a year. I’m blessed to know such an individual, and I pray he’s here for as long as possible. We need more “Terrys” in this world... Hardworking, Dedicated individuals who genuinely care for the wellbeing of others, and especially those of whom reside in facilities of which he manages. He’s the ONLY REASON why we’re living here today! Because we have 100% trust and faith in him as an individual.

After being here 7years I have seen managers come and go; However, When it comes Terry Roehrig I can't speak for all residents, But he's one of the best we've had. There are things I have wanted at Phalen he has made it happen with ease. He's friendly, courteous, respectful and considerate. Thank you Sherman Associate for sending him to us Yolunda Johnson #409 Our Maintenance guy Ed Pederson, is nice and great at his job; I had a heat vent that had been neglected Ed being new came right in ordered the part and as promised fixed it right away. I just want to say Thank you Ed....I really appreciate you!

Im HAPPY that Mr. Terry is The manager here. Everyone here love him. He have change And approved the .. ** i Edward to fixing up the apartment building ..... he came to do my work order. .. and little bit extra The tenants like him ......

I have lived here for eight years now and I love this place! I gather with my friends in the Community Room for coffee and small talk almost every morning. The location is great, we're right next to the bus station and very close to downtown Saint Paul. The manager is extremely friendly and goes above and beyond to help you with whatever you need.

I do not live in the Phalen Senior Apartments, but a client of mine does, and his dishwasher has been broken for 7 months with no replacement and poor communication from management. I have tried calling two different numbers only one is listed on google, left a few voicemails and sent an email on his behalf and have had no response from management. I spoke with one person whos name slips my mind who told me maintenance would contact the resident "as soon as possible", and the resident has not been contacted after five days have passed.