Phamatic Automotive Services

My sister took her car to this shop after many months of misdiagnostic by other mechanics. The shop identified the problem and the car is back on the road without any problem. My sister is extremely happy with the service at PAS...Service: General repairs & maintenance

I usually never leave horrible reviews or good reviews. But this is probably worst experience I had at car center. So because i had to be at work at 1pm. I made appointment at 11:45 am for oil change. Oil change does not take more than 1hr or so. I arrived at 11:40 am. They tell me that there is 2 walk in guest ahead of me. My thought is what is the point of making reservation. I texted owner who accepted appointment, he tells me he can't wait for me to arrive so he accepted another customer. But i arrived 5 minutes before my appointment. On top of missing the delivery of promise of appointment, Receptionist is inefficient even in front of frustrated guest. She realized that they dont have the part in store that they need for their car. It took awhile for part to arrive i understand thats not something you can control. But she could had put the order in as soon as she knew if they did not have the part in house so that it can expedite the service. After all the hoops to jump through, Well i ended up getting out at 2 pm. Hour late for what i had be after this. The owner and their attendants really needs to look up definition of appointment. It was just awful experience overall. And the attitude of "what am I supposed to do" by the receptionist and owner really didn't help.

I got my oil changed here yesterday. This place gets an absolute zero for customer service. Two days ago when I came here a man passed my car 3 times, looked at me and kept going. After no one came up to my car to ask if they could help me I started to get out of my car to find someone. The man I mentioned came over to me. It was the owner! He tells me to come back the next day. Two employees are outside. Like the owner, they don't greet me. They don't smile. They don't identify themselves or ask how they can help me. I ask them who's in charge. They actually conferred before one sent the other inside to get the owner. The owner comes out FIVE MINUTES later asking if I needed my battery charged. I'M NOT MAKING THIS UP! I had to walk through the work area to do paperwork and make my payment. If I had another Groupon I probably would not choose to go here again.

I highly recommend Phamatic Automotive Services! Located in College Park MD, at Exxon station, literally in walking distance from the University of Maryland campus. First and foremost the owner Daniel knows the business well. He has excellent customer service skills and is very knowledgeable. He gives it to you straight, let's you know upfront what he can do for your vehicle and for you. He is willing work to with you and give you guidance and sound advice so that you can make an informed decision. He will talk with your insurance company and/or warranty company to handle that business, so you can be worry free. I recently had a terrible experience with the Darcars Nissan shop. Daniel had my car towed from their shop to his, fixed the problem and also repaired my broken sideview mirror which I did not even ask and guess what... I did not pay a dime for any of the services! He actually made a way for me to get money back for the trouble I had with Darcars Nissan. At Phamatic Automotive services, you can expect Daniel to give you an explanation of what is going on with your vehicle, and an estimated timeline of when you can expect to get back on the road. Daniel and his technician definitely meet and exceeds the expectation of a mechanic shop. He is trustworthy, experienced, knowledgeable, reliable, kind, caring and also has good sense of humor. This is the only place for me and my car!

I haven't had a bad experience here. I have gotten my oil changed here a few times and had some work done on my car. I always felt like I was treated fairly and honestly.