Potbelly Sandwich Shop

They make yummy sandwiches for your tummy! Get there before the rush though or you might be waiting a while. Love thier shakes too!

Horrendous!!! The sandwich was horrible. I ordered a BLTA and it has 2 small pieces of bacon no avocado and the tomatoes were soggy, Lettuce was dead AND It was eaten. Worse sandwich ever.

Very friendly staff. I had the skinny pair, Turkey and swiss sandwich with a cup of the tomato soup. The sandwich was delicious. I enjoyed the soup but was not the greatest. Parking is a challenge, you have to pay for it and there is not a lot of parking around.

Summary: Picked-up for Catering Order - Charged 25% more than the quote we were provided with no explanation. Sandwiches were good. We hosted a party and so ordered a lot of sandwiches and salads. We picked up the order no delivery. We were quoted a price and accepted. We were told it included tax and tip. We had a friend pick up the food. When we saw the charge on our credit card, it was just over 25% more than what we were provided for our quote. We have inquired regarding the price discrepancy, but it has been over a week and no answers have been provided. The sandwiches and salads were good and were packed well. We just wanted to leave a review for anyone looking to pick up large orders from here. Be prepared to pay more than the provided quote.

Poor service. Was waiting for my order 30+ minutes after it was supposed to be ready. I felt like I asked fairly politely where in line was my order. Worker could have told me it would have been an hour wait I was just looking for an answer but instead he snapped and said “you know what, you and apparently 400 other people had the idea to order right this second so maybe you should wait with everyone else”. Sandwhich could have used more bacon.

The store is clean and well kept. We ordered "A Wreck" and a Chicken salad salad. The kids working there are friendly and efficient. I should've taken a photo as I usually do but the sandwich didn't stand a chance! Thanks.

This place is extremely convenient for the typical UMD student who wants a good sandwich. It is fresh and quality food. There is a sign in the shop that guarantees three things: freshness, quickness, and customer service. Unfortunately, freshness was the only thing they achieved. Right when we walked in we were greeted kindly however, when we ordered our sandwiches we were disappointed. While the staff never said anything rude or demeaning, the condescending/tired/irritated attitude that the staff had was transparent. Granted it was late and they were closing soon, you have to attempt to be bad at customer service. Also, the sandwiches took a good bit of time to make. This was puzzling seeing that we didn’t order anything crazy; after all it is only a sandwich. So the amount of time we waited was filled with awkward silence while we pondered what was taking so long. What a shame, this place had potential.

The service here was really good. One should definitely try the pizza sandwich. It's a nice hybrid sub and is filling. Everything is made and baked fresh and is served piping hot, unlike Subway. The ambience is great with quirky posters and pictures all around. Ideal place for lunch.

I went there today and soon as I tell the young lady with locks what i wanted she acted really confused . I was telling her I wanted the pick your pair , she kept asking me but pointed right at it after I told her three times then the sandwich maker seems like she was bother .the cashier guy was ok . But the good was good . They should have a more upbeat attitude. I know we are all going through a lot right now but we still should remain courteous to each other.

I've ordered from this Potbelly on 3 occasions and each time sucked. The staff is awful. They have terrible customer service skills. The first time I purchased from here the "sandwich maker" drowned my sandwich in condiments. It was sloppy and soggy. I complained and a manger did get back to me about my experience which gave me hope. They provided me with two free sandwich cards which I used, but which I would have gladly traded in for decent service. During my following visits, my sandwiches were made correctly, but the staff is unbearable. Unfriendly, rude, and bothered by doing their job. I just can't with this location.