Premier Image Medical Spa

I am very happy with all of the services and staff at premier image. Everyone is friendly, accommodating, and informative. Well worth the money.
5 6 years ago (15-05-2018)

Unlike most spas that just advertise themselves as a place to relax, this one puts a lot of emphasis on wellness and the health benefits of their various packages, which I like. The masseuses as well as their other staff are very educated on what they do and were ready to answers my questions, which were many.
5 7 years ago (07-05-2018)

Disappointing! I have been using this company for about 8 months and have had a range of experience. In person, the staff is friendly and half of the time good at their task. However, they almost never answer the phone and provide a extremely poor customer experience. Instead of someone picking-up you have to leave a message for 24-hour return. I recently had to cancel, but they never returned the call, and instead sent an email with a $50 charge for 'missing' the appointment. Have had 4 different staff for 4 treatments, implying they can't keep good staff. The most recent one was awful; the person sped through it in about half the time it would take to do it correctly. Had high hopes, but must say "Thumbs down"
1 7 years ago (21-09-2017)

Horrible, I left work early to make this appointment and I was 15 mim late. The technician left already when I arrived, no courtesy call to make sure I was coming. The woman there was rude and told me, it was on me for been late and they don't make courtesy calls. What a horrible way of doing business. They let money walk away from their doors. I will be taking my business else where.
1 7 years ago (21-07-2017)

I purchased a Living Social deal for a customized chemical peel and a digitized skin analysis. I went in for a scheduled appointment, and was told the esthetician was running a little behind, so I sat down and waited. There was another woman who was also waiting, who had an appointment the next day, but accidentally showed up and was told she could be worked in. After 20 minutes I asked how much longer it would take and the young girl at the desk said a few more minutes, that she was almost done. I waited over 45 minutes, and then the esthetician came out. When she heard the other woman just wanted a quick laser hair removal, she said she would take care of her first. The other customer knew I had an appointment and said she'd wait, so we were both brought to rooms in the back. The esthetician (Ester) started asking me questions about what I was there for, and I told her I was supposed to get the digital skin analysis and a peel. She said she was new and didn't know how to use it, and the regular person was at a funeral. I understood, and said I would like to be able to come back for it if she could do my peel.I was told to lay down, and after waiting a few more minutes, went out to see that the laser woman was going to be done first and I told them I was leaving. I made an appointment almost two months later and was taken back after a few minutes. I was taken to a room, and when I mentioned the digital skin analysis, was told "oh it's not working". I mentioned my last experience and that I bought the deal specifically for the machine. She said she and the other girl would try to fix it, but 20 minutes after my appointment time I walked out and told them I couldn't wait, and it would have to be taken care of another time. The esthetician told me she was using a malic/ lactic acid on my face. I told her I get these done frequently and wanted a stronger peel, but she insisted this would work for my needs. After applying she would ask how I felt, and after 3 applications I never felt the solution at all. It could have been water. She told me it was good not to feel anything, and that the burning compromised my skin, whatever that means.... I thought the point of a peel was to get deep into the skin and it does hurt. I've had peels that had 3 days of downtime, I wouldn't expect them not to hurt a little. She told me this peel would go down 3 layers. When she was done, she wiped off my face, rubbed cream on it and sent me out of the room.I looked at my skin when I left and you would never know I had just had a peel. Two days later absolutely nothing about my skin texture that has changed at all. I was told for the trouble of the machine not working she would put a note in my file that I'd get a discounted microdermabrasion to make up for it. I paid for a service and didn't receive it- how exactly is that supposed to make up for it? The Living Social deal said it was a $455 value for 99.00. On the website, the lactic acid peel is $75. I understand the digital skin analysis is free with a consultation before recommending services. The machine was still broken when I checked back two days later. I feel like this was a very misleading promotion as I paid MORE for a service I could have had done if I had just booked an appointment. How do you get to a $455 value? I contacted the manager, who responded and asked me to give her a week to get back to me because she had just had major surgery. I've reached out four times and have never heard back at all. Poor customer service and a misleading promotion. Would not recommend at all.
1 7 years ago (22-06-2017)