Reviews
Brooke was amazing. She took my order made me laugh had a smile on her face the whole time. Made my sub just how I like it. More places need to have great employees like her! I will be back!
We ordered a super large tray for a party. The subs are great, except they sent us the wrong ones, and forgot the oil and vinegar and did nothing to fix it. I did like that they individually wrapped each sub. Reached out via their feedback form and never heard from them.
Every time I order a crusher from here it always the same story that the person is new and forget my poppers or make a mistake with my hoagie. The owner is not available. The manager Skylar is looking for sympathy saying the person is new. It looks like the same people in there that have been there for months so they are not that new. If you are going to be working in a place like this know your product and stop making excuses that the employees are new!
Called to complain about my order & the woman manager told me “we are like Subway”, you have to specify exactly what you want on your sub! Unbelievable, hell of a lot more expensive than Subway….never again Primo’s!!
The cashier was extremely rude when I came to pick up my order she just tossed in counter , she could of handed to me , never will I come back here... she very rude and the way she looks at you makes you feel unwelcomed.its a business if you want to make more money have some kindness in your heart .
This place is an absolute disaster. We ordered $100 of subs today for Father's Day, and every single one of them were messed up. To compound it, the "manager" Eddie was as rude as could be. Instead of taking accountability, he put the blame on the people that paid the money and picked up the order. He refused to correct the issue and hung up on us. He deserves yo be fired, but probably won't because this place breeds this behavior. Steer clear. Period.
Poor customer service. Ordered 3 large subs forgot to ask them to cut them up, they wouldn't do it on pickup. Offered to pay for tray, offered to buy tray to take with me and they still would not do it for me. Clerk and manager both argued with me for longer than it would of took to cut the subs. Said they need 24hours notice for cut sandwiches. 10:30am no other customers in store. Will not purchase from them again.
These sandwiches are EXCELLENT! As an Italian, I would know a high-quality sandwich. The Sharp Italian is definitely one of the Top 5 best sandwiches I ever had. The sandwich was very, very well made. And quick. Excellent quality ingredients put together perfectly. Very clean store, decent AC on a hot day, too! No clutter, neat and organized. No riff-raff hanging around. The storefront renovation really improves the image. However.. there was definitely a big-time negative vibe going on staff-wise. Also, the other disappointment was the rewards/perks app and website sign-up not working. Texting PRIMO to sign up didn't work, either. And the Contact Us link? Not working
Sandwiches are simply delicious! And the sides too! Love the Italian Hoagie, the Macaroni Salad and the Coleslaw!
Best subs in Delaware! Friendly staff. I wish you would open a location in Middletown so I don't have to drive so far.