Quality Pools & Spas-Landscaping & Design

My wife and I contracted Quality Pools to build our dream pool and landscaping. This was the best decision we could have ever made, as we interviewed several pool companies and felt very comfortable with Bill at Quality Pools. Bill communicated with us the entire time during the building process making it a truly enjoyable experience. I would highly recommend Quality Pools to anyone looking to add a pool to their house. Great workmanship, very competitive pricing, and excellent customer service. I will add photos on a later post to show off the gorgeous pool they built for us. Once again highly recommend Quality Pools!!!!
5 8 years ago (05-07-2017)

Great design and workmanship. Installed in a timely manner, and did a great job of cleaning up afterwards. Would highly recommend.
5 8 years ago (29-12-2017)

My experience has not a good one with Quality Pools. After construction, paver pieces were left around the yard, pallets, sand, scraps, & contractors trash all left. Spoke to Bill about it and he said someone would come and they did not. Spoke to Bill again and no one came. Tile was not cleaned on one side of spa. Salt water generator plug was installed with only 1 of 4 screws and not in plumbing alignment, which causes filter to slightly leak. Bottom line is there was 0 quality control with the process. My pool instruction process was very short and I was told with a salt water pool just add half a gallon of acid a week and add salt when generator indicates. This is far from the truth but I am learning more about pool chemistry. During our contact, we were informed that we have a warranty. However the details of that warranty has never been disclosed. We have been successful on a couple of return trips. The pavers around the pool sank in after a rain and someone came to fix (did not look as good as after install). The pool motor went out and they replaced about a week after call. Salt water generator went out and they replaced it. This was within first year of pool.
2 8 years ago (13-07-2017)

I would never ever recommend Quality Pools. They installed a pool for me in 2015 and the water feature has never worked it has dumped mud in our pool each time we turn it on. We have contacted them continuously for the last two years to correct this issue. We have been blatantly ignored. Recently my husband became ill with a life threatening disease and I tried to appeal to them to please help me as I wanted him to have a stress free summer. I made a phone call and spoke to someone in the office and I also sent a text to the owner and his son. No one bothered to get back to me. I was not asking for anything free I just wanted the job, that I paid for, completed and done right. I have come to the realization that they are completely heartless and not good business men. This is a bad company who does not care about their customers. I will continue to post this and get the word out as much as I can. The next time I see Bill and his son, Drew will be at the Myrtle Beach Home Show where they will have to talk to me. I put my trust in them and I was completely let down. I did not expect it I believed them to be good men. But they couldn’t even bother to help a man who is so seriously ill. This cannot be overlooked or forgiven. They were paid for a job that was not done right. Shame on you Quality Pools.
1 8 years ago (05-05-2017)

If their quality of drivers and vehicle up keep is any representation of this company I would say they are careless, reckless and inconsiderate!! White utility van with their logo on the front doors license plate #MJF 758 - cut me off with less than a foot distance, ran over the line multiple times, last minute exit which cut me off for a second time and then stopped at the light from 17N to George Bishop and had NO break lights! I will make sure to spread the word not to ever use this company!! If they can't take care of what they have money invested in...why would they ever take care of your money?!?
1 8 years ago (25-05-2017)