Quest Diagnostics

Incredibly bad service. There is no one in the location to answer the calls. They did not draw the labs that were ordered. They enter the lab orders manually as if it is a century ago. There was very nice young lady sitting in the front but she was not the best in drawing blood and poked me 4 times but ut that's fine. She was very friendly and nice. The other nurse who actually draw blood was good doing so but not as friendly. Bottom line just the fact a lab result is missing and no lable printed makes this place awful. DO NOT GO TO THIS PLACE AT ALL.

Absolute joke if a facility. Had to take a preemployment drug screening, two days later my perspective employer called me and said Quest called and said they lost the sample and I had to take it again. On my second trip I asked them to please not lose my sample, the person behind the desk said full quote: "we take no responsibility for samples once they leave this building, once it's on the truck it changes hand 10 times" I then asked about their chain of custody policy, she nervously laughed and repeated the same line. I pity the poor individual that might be waiting on cancer results or something way more important than my drug screening.

Rudest staff I’ve ever seen. I was a walk in, clearly checked in as a walk in, which the staff can see. After waiting for 45 minutes, the phlebotomist overheard me say I didn’t have an appointment to a fellow patient waiting and rudely informed me I “needed one.” When I said that she should’ve told me that instead of letting me sit there with no hope of getting tested, she responded “you were listening to the tv and the tv tells you that I shouldn’t have to.” For someone who works there, she should maybe know that the tv clearly say walk ins are welcome, they just have to wait? Which I was doing patiently? How on earth am I supposed to know that there are no openings this morning? Would avoid if you can. I understand wait times, but rudeness is inexcuseable

I had a drug test scheduled at this facility I WAS DENIED SERVICE I showed them my scheduled drug test appointment. When I showed up even though I was the only patient at the time while the medical staff were idle and waiting. Staff told me to go away and were rude. If you need schedule drug testing go to the Quest facility in the Astoria Medical Plaza, they were very nice and quick.

The new woman running this location was pleasant but didn’t listen to me nor my knowledge of my own body. Which resulted in one of the most painful routine blood draws of my life. Followed by shooting pain up my arm for the rest of the day - which has never happened to me before. I will never go back to this location. I don’t think medical professionals should put their ego over patient comfort..

Nice office, efficient, and Vanessa got my blood drawn quickly and painlessly. She is very skilled at her work. The only thing you should know is that this specific Quest does not take walk-ins, but this was not a problem for me as I found it easy to sign up for the appointment online.

I will never visit to this place. Only one staff in front desk and very rude and helpless. Not willing to help with bad attitude. Should fire her. Not recommend to go there. I just get out from there and took Lyft and went to another quest diagnostics in Greenpoint Avenue. Way better and helpful staff and clean clinic.

How many people have to complain about this lady before she just gets fired. Whoever was working the front desk 5/13/2022 is the most unprofessional and classless person I’ve ever come across in “healthcare”. She asked me if I had a mask and so I say “no”. And she goes “well you need to get one” with the nastiest attitude. So I say, you don’t have any masks in a healthcare establishment yet you claim to require them?” She says “we ran out”. I just walked out. I see some people have gotten into yelling matches with her. Personally, it’s not worth my energy. She needs therapy and a non-customer facing job because she clearly hates herself.

Vanessa is an unbelievable professional!!! My parents' veins are always a huge broblem, and it is never a problem for her, NEVER. In addition, she is literally an angel: friendly, caring, kind, beautiful, fun, and funny; she is also very quick with handling all the paper work. We are deeply grateful to Vanessa for making the world a better place!!!

Even though there are available appointments in the website, the lady in the front gives you attitude and tells you , you are going to have to wait a long time to see if they can even see you today. She gets upset for not scheduling an appointment. mind you there was only one person waiting in the office I do not tolerate bad attitudes and laziness she got mad because I was making her work, I waited for a long time inside the office for her to tell me, since I had no appointment she was not sure if they were going to see me today.... I wish, I could give a no star at all review