Rapid City Regional Hospital

I usually don't write reviews unless a place stands out to me - either in a good, or bad way. After reading all the negative reviews here I feel like I should include my experience. My wife and I had our first baby here a few days ago. We went in for an induced labor that ended in a c-section. All the nurses were great, attentive, gave often check ups, and seemed to enjoy what they are doing. I can't remember her exact role, but we had someone from higher up in the hospital (floor manager maybe?) stop in and ask how everything is going, if there's anything they can do better to make everything go as well as possible for us, and ask if we had any complaints. We really didn't have any issues other than when I ordered from the cafeteria, they seemed slightly "stingy" in that they kept "forgetting" to include items in my order, and gave an excuse that they couldn't give me a side salad because the personal pizza was too big and took up too much space on the tray (it was exactly the same size as every other plate). After telling her this, immediately every following order was improved until check out. They stopped "forgetting" side orders, they gave me more reasonable sized orders instead of 1 slice of a frozen waffle as a breakfast entree. Imagine that, a reasonable complaint that was immediately resolved - I hate to say it but that doesn't often happen for me. If I had to nitpick, the only person I could have had an issue with was one of the pediatricians. A short lady, probably in her mid to late 40s. She seemed knowledgeable but the way she handled our baby is not what I would call gentle. I wouldn't describe any moment she handled him as being gentle. I never said anything because she was never rough enough to visibly upset him or make him cry, but it made me question whether she actually wanted to be there or not. Overall, I was actually really impressed with how dedicated and hospitable everyone was. I can be pretty critical of others and really couldn't find anyone who came off as cold, lacking knowledge or training, or anyone who gave me a weird vibe other than the one lady I mentioned. For the other reviewer who mentioned corruption, don't get your hopes up about the Mayo Clinic being any better. They are renowned for having excellent care and doctors; not for lacking corruption. You WILL find this corruption everywhere you look in the US thanks to our for profit medical community. You can thank the US government for that. It's just a matter of who's better at getting away with it and hiding it. Again this is just my personal experience, maybe things don't work as smoothly in other sections of the hospital, but labor and delivery, and the postpartum area was excellent.
4 7 years ago (30-03-2018)

The first time I visited there for myself was horrible. I had my two year old daughter with me and they offered no support to give her food or drink while I was stuck in bed until I begged they at least fed her. The worst part being they treated me with medicines I repeatedly told them I was allergic to and offered a treatment in which I now have two physicians saying on my case would cause severe effects and major possibility of death. So needless to say I was not happy. Though I credit the ambulance team to great service with both my daughter and me. The billing department sends out false collections notices in which legally they can not send out unless they have received zero payment towards the account. When I brought my daughter in for a head bump we waited for close to an hour to be seen. The nurse and the doctor who saw her we're very nice. They really didn't spend more then two minutes with her but at least they listened and understood. Overall one good experience does not make me want to ever go back to a place giving medicines your allergic to or harassing me for money in which they are receiving. Maybe not in full cause not everybody has it in full but your receiving your damn money so leave me alone. Not to mention I want one itemized bill not eighteen coming at different months thats ridiculous. And to charge for facilities that's what a hospital is for.
2 7 years ago (25-02-2018)

While traveling my husband became ill The hospital staff were amazing Fast diagnosis..meds...and back on the road Hubby felt 100% better just knowing nothing seriously wrong Thank you from Texas!
5 7 years ago (08-06-2018)

It's amazing you can come into the er and within two hours they can do blood work, cat scan see 2 doctors and decide to admit you. But 5 hours later still waiting for a room.
1 7 years ago (04-06-2018)

We went to the ER because my girlfriend and I thought she was having a miscarriage, they put us in a room and some young kid took her blood and she said it hurt really bad the whole time that he was taking her blood, than we had to wait forever than finally a nurse and doctor came in, the doctors name was Brook Eide, they were both really intense and made my girlfriend feel so uncomfortable and even me, we asked questions and he was very rude with his answers, and than did a pelvic exam in which he roughly and quickly inserted the spectrum and evaluated for a matter of seconds and quickly removed the spectrum and leaves the room forever again and come back and tells us he doesn’t know if she’s having a miscarriage, is very short with us and tells us that she should go to her personal doctor as soon as she can. So the whole trip to the emergency room was a big waste of time and money.
1 7 years ago (31-03-2018)