Renaissance Charlotte Suites Hotel

HORRIBLE!!! It's coming up on 6:00pm and my room is still NOT READY! This is a convention center so excuses of "we have groups checking in" hold no water. It doesn't change the number of rooms in the hotel. All these rooms didn't get booked today! POOR MANAGEMENT... POOR PLANNING... POOR CUSTOMER SERVICE! I expect a much higher level of service from a Renaissance Hotel and I have been greatly disappointed. ***UPDATE*** After waiting over 2 hours for my room to be cleaned and made ready and almost immediately after posting the above review, the gentleman at the check in post graciously offered to give me a different room that was ready. I of course accepted and within minutes was in a room. I greatly appreciated the offer and only wish that when I inquired about changing the room to one of the young ladies at the check in area that she had the authority to have done the same thing. Still very disappointed with the situation but grateful for the initiative shown to resolve the issue. Bumping up a couple of stars and we will see how the rest of the stay goes.
3 7 years ago (27-04-2018)

We are attending a continuing education conference at this hotel. When we got here yesterday, our room was hot, so we turned the thermostat down to 60 and went to the conference. During a break, we came back to the room.....no change, still 75 degrees. I tried to call the front desk and repeatedly got a recording so we walked down there. We were told that an engineer would be sent to our room immediately. We continued with our conference and went to dinner. When we returned, no change......it is now 2am, it is still 75 degrees. I have missed most of the night’s sleep and have continuing education sessions all day today. You would think, as much as we paid for one night here, we would’ve at least been offered another room. Worst night”s sleep in a very long time!!
1 7 years ago (14-04-2018)

Stayed at this hotel for a training event for work, and I had a pleasant experience overall. Rooms were spacious, and the meeting rooms were set up in a welcoming manner. Staff was friendly and helpful.
5 7 years ago (22-05-2018)

The staff was extremely welcoming and friendly. My room was very clean and well kept. The facilities where my company held our meetings were exceptional and the staff made sure we were well taken care of. I would absolutely recommend Renaissance Charlotte Suites Hotel to anyone.
5 7 years ago (24-04-2018)

I attended a local work event at this hotel, so I cannot comment on the overnight accommodations. The public areas were clean and we'll maintained. The ballroom facilities we're equally well maintained and clean. My encounters with the hotel staff were very professional.
4 7 years ago (02-05-2018)