Rhode Island Eye Institute

Our first appointment with our former 25 week micro-preemie involved a 2 hour wait due to the doctor being behind because of an emergency appointment. At the time, sitting in the waiting room with our 9 month old daughter was tortuous, but we understood. Three years later we were back because our pediatrician recommended we have her vision checked after their exam showed she may need further treatment or glasses. Our first attempt at an appointment had to be rescheduled due to an insurance issue. We rescheduled and on our ensuing visit were greeted and taken to an exam room promptly. They tried every trick in the book to get our almost 4 year old to cooperate with the exam, but she wasn't having it. The MA was great and was able to quickly and gently put drops into a fidgety toddler's eyes without causing a meltdown. After waiting the required amount of time for her eyes to dilate, we were taken back into an exam room and Dr. Donahue examined her before she had a chance to start squirming. He sent us right over to the optical department to pick out and order glasses. Besides a few bumps in the road, our overall experience was a good one.
4 7 years ago (20-03-2018)

Dr Newman and his staff are GREAT - for contact lenses _ Angela, Jen and Vi are so helpful and considerate and they make sure you make your appointment and get there on time - have been going there for five years or so
5 7 years ago (22-02-2018)

Just left there this afternoon.. will never ever be back. Second time there. Can’t even talk normal to anyone there, the whole staff is misery. Then this older Dr made my son sit on his knees , guess they don’t have booster seats lol, and his exam was litterly 5 mins. Think it was Dr Newman.. last time seen Dr Donahue, was much smoother going, which was two years ago. Then asked on the way out the door how to get in with the other Dr the blonde heavy set woman in glasses was so mean to us, my 11 year old daughter couldn’t believe it. I just walked out. Never seen such miserable people. I feel like my 8 year old son didn’t even have a real eye exam, was so unprofessional.. he will be going to a better place near where we live. Wasted time driving there at that, not from there. Ugh never ever again.. and the way the lady with dark hair in back asked me for his insurance card, I didn’t hear her and it was in my purse , she looked mad. So unfriendly, even the Dr . Yuck!!!!!!!!!!!! 😡
1 7 years ago (21-03-2018)

Dr Nice is excellent but administer should be replaced for extreme incompetence. Totally lacks managing ability.
1 8 years ago (12-01-2018)

Providence location: They don't even deserve 1 star. Dr Pearlman was so rude... I can't even begin to tell you. Avoid him. When we walked into the facility we were sternly pointed at because we were heading in the wrong direction. No friendly hello's. Just nasty unhappy workers that point. Seriously, all they do is point! Like their herding animals. When we checked out, again, we were scolded by the workers at the counter and pointed at. An unbelievable rude place. They ought to be ashamed of themselves and the way they treat people. Go somewhere else. There are plenty of other places to go to that care. They don't. You can see by the other reviews there is a definite problem there. Good luck if you choose to ignore these reviews.
1 8 years ago (10-08-2017)