LensCrafters

Very disappointing! We visited this store while visiting from out of town; we got my son glasses with a prescription. For the next four days he was complaining of blurred vision and not being able to see. We visited another Lens Crafters to address the blurred vision and sight. It turns out they put the wrong prescription in the glasses and measured my sons eyes wrong.
1 8 years ago (11-04-2018)

I am very unhappy about the experience. It seems like all they care about in this particular location in Providence place mall is to sell. No follow up. They will promise anything, just to make you buy from them, but then not keep their promise. I will never ever go to that location and will tell all of my friends about my horrible experience. I am so upset that I spent my money there and a week later still no glasses and no call back, although I explained to the guy that I needed glasses ASAP and I couldn't wait a week and he guaranteed that he will get them expressed. When I called the location it turned out there was no rush order placed on my glasses! He lied in my face just to make a sale!
1 10 years ago (08-01-2017)

To be fair, the doctor there is really friendly and helpful. I'm not an English speaker, so unfortunately I didn't quite get his name. A gentleman who works in the store, Anthony, was really great. He helped me the best he could, but they didn't have the lenses right away, so I had to take my business elsewhere.
3 10 years ago (15-08-2016)

Terrible. I went next door to jewel eye to start on contacts which was suppose to be an hour appointment for them to be able to teach me how to use them and clean them as well as inform me on everything I should know being a first time user. Instead I was only there a total of 10 minutes! I was not taught anything and went home clueless on how to properly use my contacts. I had to use the internet as a guide. They also did not inform me that there was an extra charge to order a box of contacts, one for each eye that are $50 dollars each!!
1 10 years ago (23-05-2016)

See no one gave good feedback for this center..I ordered 2 pairs branded..I have received my 2nd pair yet after 18 days ..now they saying we mailed you ..without notified me they guys mailed me..employee not aware about policies for order ..my suggestion to owner and manger please go through all the comments and do something ..bad experience
1 9 years ago (13-07-2017)