Ruddy's Party Town Inc

The only reason I'm not giving one star is because the person who took my order worked very hard, was very nice, and very professional. After that, things go downhill. I was told I'd be contacted between 9am and 2 pm before they left for the delivery. It's nearly 330 and no call, no eta, no idea. When I called and asked for some info--ANY info-- I was told: no idea when it will be delivered. He'll deliver until he's done. I replied that my event is tomorrow and I HAVE to leave to run my own errands, you know, to prepare for a party, and do I have to be here and she responded, well you're responsible for them, so if you want him to leave them out front that's up to you. I don't like being held hostage. Or companies that can't back up their own claims. Or being treated like I'm a pain in the ass when I didn't get what I was promised. Everybody gets busy, but why does the customer service have to go in the toilet, too? Being coldly polite isn't helpful either. It just makes you want to hang up. Tables still aren't here. Go figure. Editing to add a star because the delivery team was courteous, apologetic, and friendly. I appreciate people like that.
3 9 years ago (28-07-2017)

Horrible service..uneducated help...and to top it off crooks! One of the most poorly/ filthy run operations I've seen!
1 9 years ago (04-08-2017)

Manager is absolutely rude. I rented there abput 10 times all of a sudden i have a 400 cash only deposit that they wanted. Wouldnt give me no explanation. I requested to speak to the owner who ive dealt qith before. The manager says im the one in charge!! I make the calls around here. OKAY lady. I wasnt rude at all. And she just kept getting more rude due to me asking questions. Then she says!!!! Bye! Click
1 10 years ago (07-10-2016)

Not impressed by this place.
2 9 years ago (10-10-2017)