RWSI Roadrunner Wireless

Their service fluctuates from fairly reliable to totally unreliable. We receive our Internet service via microwave from Sandia peak. There seems to be frequent outages, and we never get reimbursed for the time that the Internet is down. They seem to think we have unlimited patience. out here in the desert our choices are limited. I wish they would get their act together.

Beware of Road Runner Wireless, they are absolutely dreadful. I wanted to use a local company because I was tired of Comcast and Century Link, but they were 10 times worse. They promised I would receive five megs and I never received more than one meg. They removed their equipment and took the modem I bought outright and promised to refund my money and never have. Brandon kept saying he had to send the check, but was waiting on his boss, but they never sent it. Stay away, this company is pure trash!!!

When it works it is ok... not very speedy but ok. When it isn't working, good luck getting ahold of anyone to answer the phone... at any extension. They also apparently don't answer the phone on weekends. Update... when I called to cancel service they said they needed 30 days notice and since I only gave 10 days notice they would bill me the additional 20 days. I had a lot of difficulty getting through to them on the phone but had left the 2 detailed messages asking to cancel before I actually got someone on the phone. They had no record of my calls.

The absolutely most unprofessional outdated uneducated Internet providers i have EVER heard of. Internet boxes are older then the town itself of Rio Rancho. This company is merging into a different company because the here management is failing. Id never EVER recommend them to ANYone. I'm pretty easy to get along with but not today and not with them bunch of liars. They cant tell the truth to save their teeth. Also i was told they couldn't come fix the internet at my house because I'm moving next week. That's isn't any if their concern. They are to fix the problem that they are under contract for and not worry about the rest.

I work for an after school program out on the mesa and Roadrunner is the only isp that is available out here. Our bosses called to fix our internet, but they were told that "it would be a waste of time" to come all the way over here. We don't have cellphone reception and we need to use wi-fi to make phone calls. If a kid gets hurt or we have another emergency, not having internet could cost us greatly.

Constant issues. Merged with citylink yet still same high price. Promised updates to network pre cov19 never completed. No replies to any tech issue calls. Even to our business.

Terrible internet connection. Constantly drops and when it does work, it’s slow. Don’t waste your money here.