Sally Beauty

I buy hair dye there regularly and this time I tried a different shade of wella brown color. It turned my hair a copper red. I was not happy about this and had to return to the store for a different color ( the color I normally buy). The next morning I realized I could get a refund for the first color according to the back of the receipt. I returned to the store and explained what happened. The store manger instantly got an attitude with me and stated that she doesn't see how it turned my hair red. I agreed and explained to her that the cashier saw my hair and agreed it was a reddish copper color. She offered me another color and I refused telling her I already bought another color last night, I wanted my money back, like the back of the receipt states. The manger preceded to take my receipt, rip it in half and throw it away, she also slammed the wella box in the trash and put my refund money on the counter after slamming the cash register. Mind you I was very polite the entire time and did nothing to deserve this behavior from her. She acted as if I tried to pull one over on her, and I just wanted Sally Beauty to live up to it's guarantee, "Love it or Return it". She took it personal and I will not return there again. I'll go to the one in Moore, their nicer and more understanding. This was my first time returning something to Sally Beauty, and it was a horrible experience. That manger should be fired, her behavior today was not normal and border on insanity.
1 8 years ago (05-05-2018)

Got treated poorly because I'm male. Would recommend shopping online for your beautician needs.
1 8 years ago (31-05-2018)

If I could negative 5 stars I would. The complete unprofessionalism of this locations gm is astonishing. In appearance and behavior. In addition to that I have tried to reach the corporate office on multiple occasions, with zero success of speaking to a humna being. I am a licensed cosmetologist of 30 years and I have never been met with such distress in a shopping experience as I have while interacting with this locations manager.
1 9 years ago (24-12-2017)

I love Sally's. It is a great place for all of your health and beauty supplies. They have great products at great prices.
5 9 years ago (30-11-2017)

Today I needed some hair products I normally go to Asian hair stores but today I decided to check out Sally. Upon arrival I was greeted by Tina B.. She was very nice n knowledge of products I wanted. She went above n beyond by showing me clearance items first. She explained the how the products worked. She was very nice. Long story short I ended up buying blow dryer n flat iron for ethnic hair usage. The price I paid was inexpensive but good products. Over all my visit because of Ms.Tina B was over the top. Thanks Tina for your excellent customer service...you deserve a raise.....
5 10 years ago (18-09-2016)