Sam Edelman

I love Sam Edelman shoes but very disappointed by my recent experience there. These were purchased only two months ago at the start of the summer and they are completely falling apart. When I called to see if they would replace the shoes, the associate said they will not replace them as this is only a cosmetic issue. To be warned that these sandals do not hold up! Very disappointing.

@sam_edelman I just bought this shoes yesterday. I asked sales for a new one and they said there was only one pair. So I bought it. But when I got home I found that the shoes must have been wore before. There are some scratches. Today I went to the shop and tried to exchange it. The sales thought that I was the one who wore the shoes and treated me reaaaaaally bad!! I explained to them and I just bought it yesterday. There was no time for me to wore it and go out. How could they do this to me. I am the consumer who bought shoes with full price and I was the victim!!! I should be happy for buying new shoes instead of being ’ It turned out I really regret for buying it. I exchanged it with another one now and they said it’s final sale in a bad manner. They gave me dirty looks and I felt extremely angry about that. From now on, I won’t buy any shoes in this brand. I was promoting this brand to my friend yesterday. I will tell the story to them as well.

The employees at this store were so helpful! I recently had a wedding in Boston and realized half an hour before the event that I forgot my shoes. I was able to get in touch with an employee at the store 30 min before they closed and they were so helpful looking into a shoe that I could pick up quickly, putting one aside for me to help make sure that I would make the wedding on time. They saved my night!

Very disappointing experience! The Packer Ankle Boots - is poorly made. It was scuffed on the heels THE SAME day I wore it. Though I honestly and genuinely went to this store for a resolution, they were not helpful at all. I asked to get some kind of resolution since the shoes costs 130$ and was wondering why this could happen in the first place, and both the representative and the store manager told me I do not have any other option but to keep it. It is poorly made for the price it costs. I have also reached out to the customer support service via email which they were no help at all! I DO NOT recommend this shoes!

Favourite brand of heels. The staff is nice enough, but slightly guilty of "hovering" something I really can't stand. Beautiful store and nice aesthetic!

Do NOT BUY shoes from here- THE MAIN yelp photo says it all. Took the shoes out of the box and they were FALLING apart