Saks Fifth Avenue

Very judgmental customer service representatives - I was clearly looking for assistance and probably made eye contact with 5+ associates but no one offered help. I then tried to to make a return and they said that I would’ve had to wait more than an hour because their “phone lines were busy” and recommended I ship back my item myself. How hard could it be for them to help me return something, especially when I was already at the store ??

After they were being rude and unprofessional last time, I decided to give Saks another chance to see if they’ve been improved. I walked in Dior store with sweatpants and regular sandals, the employees like 4 of them literally just stared at me and didn’t even come help. I stood there for 5 minutes observing the way they treat other customers. They only helped the one who dressed up and looked rich. So I went to Copley Dior and they treat me like a queen.

It truly is impossible to reach someone on the phone. I purchased a suit that needed tailoring and the tailor had gone home already. I cannot reach anyone at the store to schedule an appointment with the tailor and want to avoid making another trip. This is terrible customer service.

Not too impressed! Employees more interested in assuming folks were shop lifting rather than helping me, a potential purchase. They should fire the sales folks and put in self check out scanners in! Then they can have even more security.

This isn’t the first time i’ve had a bad experience here, first was the Chanel Beauty inside the Saks store, I went to see what foundation I wanted but I wanted to try a sample of it to make sure it’s my shade but the lady said they couldn’t do samples so i bought the shade she colour matched me. Tried it at home, it wasn’t my colour so I went back to return it and it was the same lady that sold me the foundation, she seemed very upset and just grabbed the receipt out of my hand and then just shooed me away, Now the second time I went to buy a twilly at the Dior store, was greeted nicely but once i went back to return it they told me to go away and couldn’t return it because it was “used” even though the sales associate wrapped it in around my bag. Don’t know but I think this store is very racist because i kept getting looks up and down and judged because i was struggling with my english pronunciation. Very disappointed. Won’t ever be coming in again

Do not recommend this department store! Terrible service! I bought a bottle of perfume and got it shipped to my house in NH. The associate claimed it would take 3-5 days to recieve and even 6 days later, I heard nothing from thr store regard my order. Sak’s online system does not connect to the store purchase which I could not track my order because there is no order number on the store receipt! Too much complications to chase cat tails, manager to manager that we have called 3 time and no one resposible for my order, even the lady on fragrance section who sold it to me shave it off. I was really upset. The assc also forced me to open a credit card to receive 10% off instea of just sign up for my email online.

Awful experience with their customer service at 1st floor. I received a wrong item from them so went there in person to get refund. I let them know that the item I ordered was different and is now out of stock- the staff scoffed at me saying it looks “almost” the same.Well clearly it was different belt w/different code number from what I ordered which I explained. He almost mockingly smiled which I found very rude.

I came there to purchase an Alexander McQueen scarf for my girl. This Asian girl was on the texting saw me literally 6 feet from her, didn't even approach me. I even came to her, she ignored me cause I had my gym clothes on. That store is not good with customer service like neiman marcus and Bloomingdale. I'm only gonna shop at neiman Marcus and Bloomingdale. Cause they treat everyone the same. No stereotype

Went to Saks and had a great conversation with Maggie, who took me on a tour of the fragrances and gave me some samples at the end. The store was very nice and Maggie was a 10/10 sales lady.

purchased a YSL Nikki from Saks last year and found out that the YSL head quarter weren't able to authenticate that, resulting in me not able to receive any warranty or other after service. This is very bad and disappointing plus surprising situation, but Saks continue to refuse to provide ANY solution, not a refund, nothing. They just kept telling me they are authorized retailer regardless my email from YSL saying they were not able to authenticate that. Makes me question the quality of all other items they sell.