Aritzia

I would have given 0 star if that was an option. Poor service & racism towards Asian. Accusing us of trying to getting something we shouldn’t move or maybe touch? We didn’t do that and said no, but they are still accusing us and murmuring about us. Meanwhile, it takes forever for them to finding an alternate color for a simple dress. After minutes of waiting, the lady went straight with bottoms for another customer without even an answer for us. Used to have great nice service, but this time is sooo bad. And it was not just one shop assistant, it was four mean sorry to say that young ladies. Will never come again for 100%. Do not suggest.

HORRIBLE FITTING ROOMS, EXCELLENT CUSTOMER SERVICE, while the service is the best and the girls are the sweetest people, the fitting rooms are really bad. WHY? Because there are no mirrors, there is just one big mirror outside the fitting room where all people is there looking at you, employees, people in line waiting, other people trying clothes, it’s like you are inside the FR and you just hear people saying to each other “Woooow it’s so cute, you look great, I’m in love” SORRY but I am an introvert and I don’t want to come out to the world without knowing how clothes look on me. I BET you will INCREASE YOUR SALES if you put mirrors inside the fitting rooms, I took 7 jeans to try them on but I was really embarrassed to come out with all people around looking at you. Clothes are great quality and have a perfect fit.

This store should fire the concierge who prioritize customers who buy a lot versus customers like me who wants to buy one item. I watched for more than 15 minutes people cut me off at the line per this person's direction simply because they were buying 5+ items. Highly recommend ordering online and avoid this store like a plague.

The girls went shopping here for a coat. Beautiful place. Had very nice clothes reasonable prices. The staff was very professional and friendly and very helpful

The return policy should be the same across online and in-store returns. I read the 30 day policy thinking that my return would be within range, but in store returns are 21 days. The first associate was very apologetic and nice but the second person that she double checked with was just plain rude. I work in retail as well and I understand enforcing return policies is difficult, but there was no reason for the extremely loud and embarrassing explanation that my return was “WAYYY over the return date” 6 days. I wasn’t trying to push the return whatsoever and it was completely unnecessary, especially if the woman knew my confusion was based upon two different return policies within the organization. It was not explained to me and I didn’t know until after I left the store and looked it up. Thank you.

Erika was so helpful and great - she really made my first experience shopping here wonderful! Can't wait to come back!

The staff was so sweet. It was also quite busy, but I went on a snowy Sunday

I recently went to this store and I was very sad about not being able to find my size XL. I saw that they carry small sizes all the way down to 2XS at the store! But when I asked an employee about a size XL she said that for any size bigger than L I will have to go online to buy it. I guess I’m not welcome at their stores for being heavy.

They offer to “start a fitting room for you” but then your items get put on a rack and you have to wait in line once you’re ready to try on. They asked me if “any of these items looked familiar” and had lost a few of my items in the process. It felt super unprofessional. If I ever come back, I’ll be holding onto my things

Confused why dressing rooms don’t have mirrors in them. Extremely weird and uncomfortable experience. Not everyone feels comfortable trying on stuff in front of everyone. When I asked for a mirror I was met with annoyance and mean girl energy. Needless to say never shopping in store again.