Sears Hometown Store

I don't have a problem with this store specifically. I've bought multiple appliances here and the sales people seem friendly enough. However, if you live in the Flathead Valley area I strongly recommend that you don't buy major appliances from Sears period. Trying to get them serviced is a total nightmare! We bought a washer and dryer with a 3 year extended warranty from Sears, and when we called for service we were told it would be 4 weeks before someone could come out! At the time they had 0 service people in the Kalispell area and the repairman was going to have to come from Missoula or Spokane. Last week the compressor in our 1.5 year old fridge went out. We also have a 3 year warranty on it. It took 5 days to get a service person out but I tried to be understanding because we were heading into a holiday (Easter) weekend. The guy said he had to order a compressor and it would arrive Friday (5 business days later). However, he can't come back and actually install that compressor for an additional week... so we'll have gone 2.5 weeks without a working fridge. And that's assuming the compressor actually comes on Friday. I called the Sears repair phone number to see if they could get someone out here sooner and the guy I spoke to said the part wouldn't be here Friday at all. It would actually take 7 to 10 business days to arrive. He then laughed at me when I asked to speak to a manager. The manager was also not helpful. He told me that I could call back when the part showed up and they would see about getting someone out here sooner but they've had a lot of repair calls lately so I need to be patient. So here we go... minimum 2 weeks without a fridge and no offer from Sears to compensate us for lost groceries or all the ice were buying let alone loan or rent us a fridge to use in the meantime. Serious, don't bother with them.
1 7 years ago (04-04-2018)

The folks are knowlegeable , easy to work with , and all business is explained thoroughly !
5 7 years ago (07-05-2018)

I will not order online or from this Sears location again. I have ordered two large appliances in the last 2 years and had problems with both orders placed online delivered through this store. First online orders seem to always get messed up because my billing address is different than the delivery address and the first appliance Sears tried to deliver the appliance to the billing address. This time the delivery team flat didn't get the tag printed for the fridge I have waited a week for. So delivery was to the correct address but a day late. Their online system showed that is was delivered and set up on the original scheduled date. Sears needs to get their computer system in line with what's really happening with the store handling your order. So to my current fridge order when it got here the delivery guy's banged it a few times into the walls and top of both doorways. No damage thankfully. Staff at the store are not to friendly. The delivery guys are not much for taking much time to level the fridge. I should have caught that before they left but I have a toddler so my mind was on other things. They need to have the delivery guys take a little time to level appliances according to the instructions. This stores delivery guys are slam bam bang and sign this paper and there gone. Again lack of customer service. Going to pay this off and close my sears card and move my business to lowes or home depot. At least with HD or Lowes they come when they say and make sure you are completely happy with the installation.
2 7 years ago (06-12-2017)

Limited stock in store. Employees could be better at customer service.
3 7 years ago (04-12-2017)

I have always bought Craftsman hand tools because of lifetime warranty. The Kalispell sears store refuses the craftsman warranty even though I bought the tools from them. Twice now they have done this...so now I buy all craftsman tools from Ace Hardware Kalispell since Ace took back the craftsman ratchet that was defective that I bought from sears.
1 7 years ago (11-09-2017)