Sears

Great customer service - friendly and helpful.. knocked off one star because card scan would not svan my new sears card. Had to input manually, which worked fine.
4 7 years ago (11-05-2018)

I purchased their top of the line Kenmore Elite refrigerator after 1 year freezer stopped working called in their warranty department set up a appointment no one showed up and never called me . so I called again they came out and told me it needed a circuit board so I paid $300.00 and 2 weeks later they came and installed it . Didn't fix freezer and ice maker and water dispenser stop working , so I called again and 2 weeks later they came back and found that they had left a plug unplugged on new circuit board . so freezer still doesn't work I called again and 2 weeks later they came out and said they need to replace the compressor, a 3way valve ,and 2 other parts but it will be covered under warranty so they ordered parts set up a date to come back 2 weeks later parts did not come in and they could not tell when they would be in . so now 3 weeks later parts are in finally but its going to be 2 more weeks before they come and install them . so almost 3 months with no freezer and I've called customer service and they said they would have some one call me about all the problems . I'm still waiting no call yet The extended warranty I called also to complain they also said they get someone to call no call yet . Calvin Riddick
1 7 years ago (20-02-2018)

Went to speak to a manager concerning a refrigerator that was damaged when delivered two hours late and could get no one she never showed up after they called her Yvette
1 7 years ago (07-06-2018)

CAN I GIVE 0 stars!!!!!! So today is February 6th 2018 and on Black Friday 2017 I went and put 4 appliances on layaway for a home we were building. After review of our appliances we found out the refrigerator was not 5 star as the sales guy mentioned but its actually a 3 Star because it didn’t last longer then 16months. So the very next day I called the store to find out how to return the refrigerator and put a different one on layaway. The guy that helped me is who I spoke to and he gave me a very hard time about returning it but said I needed to call a 1-800# I called that number and they told me I needed to go to the store. Now I’m frustrated and go in the store to the same guy that had been helping me and he said I was wrong I needed to call and he called while I was in store. I cancelled everything!!! After a week of no refund I tried to call the store and left multiple messages and no one called me back. I went to the store (I live an hour away) and they told me it would take 21 days for me refund and that I could call customer care and they may be able to get it to me sooner. I called customer care and they said it took 21 days to find out if I DESERVED a refund!! Ok now I’m ticked off!! I went to my bank and luckily they fronted me the money. Fast forward to now I get a call saying they tried to mail me my check (to an address that does not have a house on it) but it was returned they have it for me. I go to pick it up THEY HAVE HAD THE CHECK SINCE 12-18-2017!!!!! Awful customer service and lots of attitude!!!!!
1 7 years ago (06-02-2018)

Cant find everything, pricy and it ran the littlw mall thing next to it out of buisness so its basically abandoned
3 7 years ago (24-03-2018)