Sears Outlet

The store was very clean and organized nicely! Good deals on certain items. Only reason it’s a 4 star is because it was hard to find an employee for help.
4 7 years ago (30-05-2018)

We purchased a fridge/freezer combo when ours went out. We had to wait for a little over a week for delivery because of Presidents Day which I found frustrating. The icing on the back after going a week without a fridge we get a delivery range of 12:15 to 2:15. I rush home after my sons swim lessons to find a note “sorry we missed you”. It was 12:10 and I received no phone calls, and after reviewing the video footage they didn’t take the time to knock on the door or ring the door bell. He jumped out of the truck and stuck the note on the door and left. We tried calling every phone number we could find for Sears and all I heard was “No”. I am so frustrated I am about to go to the store and get my money back. I will gladly pay more for better service. FYI Sears Delivery Team when you give people a two hour window for your arrival give them a call when you are on your way especially if you are early. I think what I find most disappointing is that SEARS Appliances used to have fantastic values. They used to sell descent products at descent prices but did so with a smile and would go out of their way for customers. Now they are a discount house and sadly mediocre customer would be an upgrade. I will NEVER step foot in a SEARS again. If you do shop there beware of DELIVERY, it is a trail of excuses, and disappointment.
1 7 years ago (06-03-2018)

Got what should have been an excellent fridge at an excellent, price. There is a long wait for delivery. When it was finally delivered it had broken pieces. They had to send out a technician to put in an order for parts. The technician was awesome! He even rebooked me to come out and fix it on the spot. However, the parts took forever to come. They sent me emails, demanding I call them about the parts. I call them within an hour of receiving an email and no one had any information for me, and no way to help me. They just keep telling me, my parts are processing. No idea on when that might change and no idea how to help me find out. No one went out of their way to show any concern for me as a customer. Then when I was explaining to the fourth person I was talking to in the day and explaining my frustration, she strongly reminded me that our call was being recorded. Is that a threat? I was not screaming, I was frustrated. Very disappointed with there being no customer service. Sears name is not what it once was.
2 7 years ago (03-04-2018)

Whoever is in charge of hiring staff, try doing a better job. Certain staff members clearly have no customer service skills and have no idea what they’re doing or talking about. We had a terrible experience regarding a refund. We were told one thing just to be told something else by the same incompetent employee. After addressing the fact that he had told us something completely different at first, he felt it was necessary to raise his voice. When is it ever appropriate to handle a situation in that manner? Don’t expect to get respect in return when you’re over here behaving like a neanderthal. Second, do not have your buddy that’s been sitting on the sidelines put his two cents into a situation he has no idea about and threaten to kick customers out. This can turn into a legal issue if necessary so please save the threats for someone else.
1 7 years ago (29-03-2018)

Chad and Ashley wewe super helpful! Got an amazing deal!
5 7 years ago (05-05-2018)