Serenity Couture Salon & Spa

I wouldn’t trust any other salon or spa with my beauty needs! If you want great service from a talented caring staff then I highly recommend you go to Serenity Couture. You won’t be disappointed!
5 8 years ago (31-05-2018)

LOVE coming to Serenity Couture Rochester! Since it’s a full service salon and spa it’s neat to get a little different experience every time. I got a HydraFacial here for the first time and cannot say enough good things about it. My concern was anti aging type options without having to do Botox or fillers and this procedure is definitely the one to choose if you’re wanting a true, effective and non invasive option. Also ask your technician to show you the “aftermath” of what’s suctioned from your pores (if you can handle it lol). It’s quite amazing.
5 8 years ago (28-05-2018)

I have gone to Serenity Couture for many years. Every now & again I have a less than desirable service. When that has happened, I have expressed my unhappiness to management and ALWAYS been pleased with whatever the outcome (i.e. refund, redo, or whatever is decided). If you are unhappy & you do nothing, you make it very difficult for a business to make it right with you much less fix the problem. Everyone has to start somewhere and may not be as skilled or have quite as many years of experience. Making mistakes & learning from them is what will make them better in their respective profession. I have had nothing but great experiences there. Staff is very skilled, courteous, kind, & respectful. I look forward to going there each & every time!
5 9 years ago (17-02-2018)

After my poor first impression of the spa, a manager called to apologize for my experiences and asked for the opportunity to make things right- I greatly appreciated that. I’ll give them another try!
4 8 years ago (06-04-2018)

My fiance bought a gift card that this business was promoting for a massage and pedicure package. The massage was great but for my pedicure thats another story- first off I wasn't taken back until 20 min after my scheduled appointment. Then the nail tech was not wearing her glasses.Her associate offered to bring her pair in from her car which she declined the offer - by the end of everything I realized why her coworker offered her pair -there was nail polish all over my toes and my nails were cut at different angles. I would have said something but she had already wasted 2 hours of my time to redo the color to her liking- Then to make matters better - I went to pay for my "services' -the cashier charged me extra for moving the appointment that they called me and asked to moved up. . I tried explaining this and that my gift card is to cover the massage and pedicure. She was determined she was correct and charged me extra for the appointment change that they asked me to do. Not worth my time or fiances $ - We wont be coming back
1 9 years ago (23-01-2018)