Reviews
A nice accommodation central to a lot of shopping and eating options. The food was good and filling..I think our crew especially liked the nice breakfast spread. The rooms are a bit on the dark side but the bed was comfy. It’s not a five star hotel but it gets five stars from our crew for the needs we had.
Overall, a disappointing stay. Sheraton has always been, in my understanding, a premium hotel brand. My wife and I and our son stayed here for a wedding at the Sheraton this weekend, since it was convenient a luxury to be right there. The room was, of course, more expensive than our normal Fairfield Inn/Hampton Inn preferences. Unfortunately, it was BAD. I noticed stained and peeling ceiling finishes in the hall on the way to it, and once inside the room, the first thing to see was small hairballs on the carpet. The air conditioning roared so loud that we struggled to sleep peacefully, and would not take the temperature below maybe 73 or 74 F. The mini fridge had jelly on the racks. There was hair on the wall of the shower. In general, we were completely unsatisfied with the room. And with our infant son needing a nap when we checked in, we were too tired to request a different room. The redeeming quality of the stay was when we checked out. We spoke with the manager, and he was very apologetic and understanding. He listened carefully to our specific issues, and knocked $50 off our stay. That left a much better impression than we otherwise would have left with!
Great location. Check in was a breeze BUT a little info would have been nice. Such as needing your room key to operate the elevators. Great idea but not the norm so we were not expecting it. Also, reservation said breakfast was included but we couldn't figure out where this breakfast was being served at 8am on a Tues. Rooms were clean but front desk needs a refresher.
Don't expect more than a Motel 6 or Super8. It's an old, rundown, understaffed dump! I was forced to stay here, for a work trip. 5 out of the 6 of us, had either OCCUPIED or UNCLEAN rooms. We had to wait an hour, to have the rooms cleaned. The afternoon front desk staff was very apologetic. They gave us a $10 food/beverage voucher. It was definitely NOT enough. The room is dirty and rundown. The thermostat control didn't work. I went to take a shower and a piece of the faucet broke off in my hand. I just wanted to take a shower and go to bed. I had to call 3 times and go to the front desk to get it fixed. The staff is overwhelmed with dirty broken rooms. I have to be at work at 3:30 am. I'm hoping that the shower works, because I gave up today. The room is stocked with decaf coffee. I asked 4 cleaning people. They don't have any regular coffee in the hotel. If you are looking for an old rundown, dirty hotel - this is the place for you! You might have better luck at a Motel 6 or Super8.
Rooms were a bit rough. Carpet coming up in places. Plastic bags covering an old light fixture in the ceiling. Patchwork done on the ceiling. Curtains coming down a bit on ends. Service was well above and beyond. The front desk helped me with several business favors and were incredibly helpful. The catering and event office was great! The food service our group had was great. Would highly recommend their staff if you have an event. Nearby activities: Mall across the street Safety: Felt it was a safe area Walkability: Can walk to anything needed Food & drinks: Many food options a stones throw away and onsite options.
Rooms are getting dated but well maintained overall. Staff is friendly and welcoming. A few odd ball things this stay but nothing that would make me change my reservation. It's always busy and upbeatRooms: 3/5
No hot water in the showers in the evening and the morning, rooms were a bit old and run down, and this part isn’t really the hotel’s fault, but beware it could happen to you the night I stayed, the hotel hosted a school soccer team that kept the entire floor awake running around and screaming all night. I’d just driven 12 hours from Memphis through the ice storm, and all I wanted was a warm shower and a quiet night’s sleep. Half of this was probably just bad luck, but I really had an awful night. Thankfully, it was just a brief layover. In spite of all this, the hotel staff was very kind and professional, and I appreciate their efforts to make the guests as comfortable as possible.
Stayed here 5 years ago and was great! Polar opposites this time around! How far this property has fallen since then….. - Had to run the shower 10 minutes for lukewarm water - room service dishes left outside the door 12+ hours across the hall starting to ripen - back to the room following a long day out and about to discover room not cleaned - called down to the front desk asking for towels and toilet paper room not cleaned and was told someone would be right up. 45 minutes later still no towels or toilet paper. - called front desk again and was told they weren’t sure when they could bring me these necessities! Only 2 people on shift. Hire more workers Sheraton! Or adjust the prices to reflect the terrible service! Wasted my points on this very disappointing stay!
Very good wifi and a decent bar are about all the positive I can say. The rooms are extremely dated and weird... Brown and tan everything. The TV is worthless. Most importantly is comfort though. The air conditioning system doesn't seem to care what number you ask for; it's not going to change anything. And the I tried over the course of a day, so it's not a fluke, but I had no hot water in the shower. The sink came out piping hot, but the shower did not. I tried all settings on the handle and it just went from lukewarm to full cold. Either way, it was a fast scrub that still left me shivering.
This hotel is centered right downtown around the mall area it was very busy and loud good thing was I couldn't really hear it from my room. I went down to order dinner in the restaurant and it took forever to get a waitress to come take my order. The room was very clean I will say that but the tub was famed and under the sink you could tell that they had done some work that had not been put together very well. Overall I would rate this about a four out of five stay worth your time if you want to go downtown and in the parking lot it clearly states not responsible if your vehicle is stolen or property from your vehicle is stolen park at your own risk just letting you know that now.
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