Solar Help Hawaii

Our solar water heater was leaking in May and we called Solar Help Hawaii based on Yelp reviews. A service technician came out and told us we would have to replace the tank AND the panel. He was on site for 30 minutes max. We just received a bill dated August 7, 2022 for $89 for a service call on May 19, 2022. I understand that no one comes out to give a free estimate, but it should not take almost 3 months to send a bill. Make sure you know what costs are involved and when and if you will be invoiced. BTW...we called a different company and the service technician replaced the water heater and used the same panels. The other technician said the panels were fine and just a metal plate had come off which he replaced. Dunno why Solar Help Hawaii tried to get us to replace everything.

Used Solar Help on a friend's recommendation and glad I did! They did 3 projects for us: removed and reinstalled existing PV panels so we could expand our house, replaced the existing solar water system, and installed a 2nd solar water system. In all 3 jobs the John was working with us to coordinate and quote. He usually got back to us very quickly but could tell he was busy at times. The crew that came out shout out to Brandon and the guys were super nice and we can't recommend them enough. Jobs were all done well, timely, and professionally. Thank you guys!

Best company I have ever dealt with in Hawaii. Fabulous Customer service. Superb Installation and fast. I have had some minor problems with system and they are Johny on the spot to fix it. Sales department superb, they know what they are doing and do it quick.

I had an opportunity to interact with Paul K. and it was a comforting experience. He is willing to listen to my concerns, knowledgeable about possible solutions, patience to communicate back and forth, resourceful to offer a few vendors / agencies to deal with various sides of my problems. After all, he was not a pushy sales person, he showed more interest in the customer's benefit than for him to get a project done. So I have solar service with another company and I was suspecting some deficiencies. The company I had contracted with was slow in their response and could not provide solutions in a timely manner. I contacted several solar repair companies with my concerns and Paul was the first to respond. He asked relevant questions, gave logical assessment, provided me several ways to approach the problem identification process, and he was very articulate to the entire communication process. If you have any inquiries with Solar Help Hawaii, I highly recommend that you contact Paul K.

These guys were recommended by Enphase for work on our existing system. Paul was super easy to work with. We used them to expand and modify the existing PV system, as well as for repairing & servicing the existing solar water heating system. The work was performed relatively quickly and as promised. Paul and the work crews were reliable, honest and a joy to work with. I highly recommend these guys for solar and PV work.

Long time customers, latest requested repairs = bad service and unacceptable attitude from current owner Chanelle! Loves to argue and will not listen to customers concerns. Do not recommend their company to anyone.

Poor customer service. After seeing their commercials for solar backup systems, I called to get cost info, etc. A female answered who seemed confused about everything I asked, then promised to have the owner email me later that night or the next day. I never heard from anyone. Feels like they're in over their heads. That was over 3 weeks ago.