Sooner Auto Service

DO NOT TAKE YOUR CAR HERE!!! I took my 2007 Odyssey van in yesterday. I was told the alternator needed to be replaced and it would take 2 hours. I walked to a coffee shop and came back 2 hours later to find 2 mechanics watching TV. I asked if my van was ready and a guy said, "We just got the part in, it won't be long now." ONE hour later I went to the garage to check on my vehicle. I asked if it was done and a mechanic said it would be ANOTHER HOUR. I said I had been waiting over 2 hours. I was horrified that the mechanic YELLED at me and said , YOU HAVEN'T BEEN HERE 2 HOURS, YOU LEFT." I went back to the waiting room insulted and fuming just wanting to get the hell out of there. I learned that the man who yelled at me was David. I heard him answer the phone and identify himself. I dared not complain while I was there, because I was at their mercy. I was terrified the mechanic would intentionally damage or sabotage my van. Another guy told me a belt was starting to crack and asked if I was okay having it replaced. I said, yes. This employee was the only polite person I dealt with. When I was finally notified than my van was ready, it had been 5 HOURS AND 10 MIN. after arriving. Today, I turned on my AC to find that it's not working. I've had this van for 11 years and have NEVER had a problem with the AC. Giving them the benefit of the doubt, I called them to ask if replacing the alternator would affect the AC. They said no and I could bring the van back. NEVER. Now I'm going to have to take my vehicle to another shop to get the AC working $$$
1 7 years ago (04-05-2018)

These people are very honest and don't try to scan you at all.
5 7 years ago (30-05-2018)

Do not use this company. If I could give them a -5 star rating I would. They do not operate with integrity or transparency. My father had the worst experience ever with them. Their management was rude and unethical. They had quoted him a cheaper price than another reputable company telling him it didn't need all the work that they told him it needed. Then proceeded to call him step by step and tell him it needed this and that. Their additional work would have resulted in a complete rebuild of the front end, just as originally stated by the other company and would have costed him significantly more. They also created additional damages to his vehicle. To make matters worse when he referenced his original quote with them, they asked if he had that with him... he replied that he didn't have it in front of him because it was in his center console. They removed the original estimate out of his truck and told him they had no way to reprint the estimate for him when they provided him with a new estimate upon pick up.
1 8 years ago (19-11-2017)

Took my Aztec in for overheating problems and squeaking noise from right tire. Told that I had a wheel bearing going out. After 2100 dollars of work still squeaking and still overheating. I could have put that 2100 down on a newer vehicle but didn't want payments. Now I'm stuck with this POS.
1 7 years ago (07-05-2018)

Went in for squeaky brakes and he resolved for a very reasonable rate. Will definitely return for repairs i can't do on my own. Best price in town.
5 7 years ago (10-01-2018)