Steamboat Lake Marina

We reserved a pontoon boat for our yearly mountain lake trip. They had the boat but couldn't get it started. They did give us a full refund, but it was frustrating for the kids to miss the centerpiece of the trip. Next time we'll make sure we have backup plans or rent elsewhere. Update: Thanks for your response. You made a mistake in your description though. This statement is not true: “The boat did have a mechanical problem that was fixed immediately and it was fully operational within an hour and rented later that day.” We waited an hour for you to get it fixed by three different employees. It was not fixed immediately. Also, a kayak rental and ice cream doesn’t really compensate for the travel and wasted cabin rental that was centered around the pontoon outing. I only put up reviews occasionally and the vast majority are positive. I’m not complaining over nothing here.
1 7 years ago (06-03-2018)

The entire experience was wonderful. We went when the lake was closed, but there is still plenty to do in the area: hiking, biking, horse back riding, etc. The cabin was cozy and just right. You have to be ready to know that bathrooms are not attached and there is no kitchen in the cabin. However, with the right planning, you can have a wonderful stay here. They have a small refrigerator and coffee machine for your convenience on grilling outdoors. The views are spectacular both during the day and clear nights!
5 8 years ago (10-10-2017)

We camped at Bridge Island for the weekend. We had an amazing time. However, my experience at the Steamboat Lake Marina was pretty bad. I walked into the marina on 8/24 to buy a couple of items. There was no greeting from the workers and no assistance. I had to walk up to the counter to get help. There were four workers talking among themselves and leaning on the counter. They demonstrated no interest in helping their customers. When I was told they didn’t have the item I came in to purchase, I asked where I could find it. I was told to try the Roadhouse. I then asked for directions. The response I got was condescending to say the least. It took three people to give me directions three miles down the road because apparently they didn’t think I understood. When I walked away all four of them laughed at me. I put back everything I had in my hands and did not spend a dime there. They made me so uncomfortable that I will never step foot in that marina again. It is unbelievable that these workers don’t treat their customers with respect. Customer service is the most important aspect of any business. These workers need to be properly trained on how to interact with their customers. It is fairly simple. Greet your customers, make them feel welcome, ask if you can assist them, assist them, and thank them for coming in. One tip: Do not make them feel stupid for asking directions when they are from out of town. I don't want to rate this experience with one single star. We also asked for the Manager's/Owner's name to let him/her know about the service, so he/she could correct it, but we were told he doesn't give his number out, so there is no way to contact him. The service was unbelievably bad!
1 9 years ago (30-08-2016)

If you are planning on camping in the Steamboat Lake/Pearl Lake area, you have to take a day and rent a boat from this place. Totally top notch! In this day and age, it's all about value and this marina offers you a great value. From the guys running the shop, to the clean boats (all pontoons equipped with BBQ's by the way) everything was easy and painless. The best part was probably the fact that fuel is included in the price of the rental. I live in an area with a large tourist lake that does boat rentals as well and ALWAYS fuel is an extra add on, which can end up being almost the cost of the rental alone. All in all, I highly recommend this place for a great day out on the water!
5 14 years ago (06-09-2011)