SureStay Plus Hotel by Best Western Kansas City Northeast

The beds were fairly comfortable and the rooms were quiet. But it was apparent that the cleaning staff do the bare minimum. We lifted up the fitted sheet to inspect the mattress like we do at every hotel and there was crumbs, dirt, mystery stains and what looked like some blood spots. It wasn't a bad stay for the price but it definitely could have been cleaner.

Great amenities, very clean, friendly staff, and the price was pretty good. The free breakfast was hot and tasty. The bartender at happy hour was awesome! The indoor pool was nice, but the ac made it a little too cold at times. The whole place is very handicap friendly. . I would definitely stay here again.Rooms: 5/5

We just spent a week here for baseball. They act like they want to be helpful but manipulate and make false promises. They overcharged after saying they would not, am filing a complaint with health dept in regards to unsanitary conditions from blood they would not clean up but instead told me if it bothered me I could myself or wait til morning, smoking and sweating in food as they served it to the kids then the milk was soured filthy rooms we had to purchase cleaning items and clean ourselves, 2 of the 9 rooms had to be switched due to non working air, mold and dirty bedding. ATM stole money we were told would be given back but a day later we were told to file a complaint and given a number that is non working, stained towels and the list goes on and on. We had to stay there as the other options for ball were completely booked and when we tried to address we were told to come back later or call back then told it was to Late we should of while we were there. The overnight guy was more interested in his phone than helping. Our vehicle had items stolen out of the back. Just please DO NOT stay here if you have children. Also the hot tub they advertise as having is non existent. Luckily I have pictures of everything including the man smoking while he was serving our children to justify my reaction. They will say anything and tell you they will Call you back but it never happens. Just a generic we care and are sorry on here to try to look better than they are.

I will never in my life stay at this hotel or recommend this hotel to anyone. For a Best Western Affiliate, I expected more. I have never had such a bad hotel experience to go right a review but here ya go. First, I was given false information after verifying twice that I can do early check-in anytime after midnight for and additional $30/$35. No problem. We get there after driving for nearly 5 hours at about 1:30am to be told that early check-in is at 3:00am. It would be $90 to check-in now. Having to kids in the car we had no choice and to try and hash it out with a manager in the morning. Secondly, we were given a room on the backside of the hotel, the entire hallway smelled like cigarettes as well as the room. The moment you walk in the hotel room it feels gross and dingy. There are stains on the walls. Hair in the bathtub. The sink was not well cleaned. The toilet still had hair and pee stains on it. Stains are on the sheets and curtains. There is dog hair and slobber all over the chair. You can tell a cigarette was put out on the bed sheet. The sheets were stained as well as the pillows. You could find hair underneath the sheets. Still a brown/tan color for not being thoroughly washed. It looked to be dried boogers or snot on one of the headboards. The outside of the microwave and TV were smeared and gross. Nothing seemed wiped down at all. The telephone was not cleaned or wiped down. The patchwork behind the door was unprofessionally done. I asked for a new room and to be able to inspect it first, I returned the key. That room was just as gross. The next morning I talked to management and they offered a third room, upon inspection, I returned that key too. I asked how old the building was and was told it was built in the 1970's. It sure looked like it was still in the 70's. The only thing that attracted us to that hotel was the lobby area and the pool like great. We returned our keys and asked for a refund after I found another hotel nearby. Still was charged $77 for the stay considering how gross it was and we did not feel comfortable sleeping in the room. We never would had driven late at night to get there as early as we did under the false information about early check-in to begin with. I will be calling corporate. This was completely unacceptable. For the price we would had paid to stay there nightly, my money would had been better spent on a cheap motel nearby truthfully. Before you give me some generic response with an apology about our stay and experience, don't waste your time. There is no pride in that place. Take the time to update each room from top to bottom and get rid of the smell of cigarettes. Make sure your keepers are doing a better job at thoroughly cleaning the rooms. For anyone who wants to know, we stayed at Aloft near by. MUCH, MUCH, MUCH better experience and they helped us out immediately and did not charge us early check-in considering what we just dealt with. If I could give a 0 rating for this hotel, I would.

Started out by waiting in the lobby for an hour and fifteen minutes to check in. Once I got to the counter, it went rather quick. The room turned out to be pretty good. Plenty of room for myself and my 2 boys. Pool was open and indoor. Stayed for 3 nights at a reasonable price. On the last day, I was at work and someone told my boys they had to leave the room and sit near the front desk. Then told them they would have to move rooms without even contacting me. When my boys had called they explained they wanted to replace something with the ac but they could wait till I arrived before moving rooms. I never complained about the ac or mentioned any problems as I never noticed any, so there was no reason for them to have us move rooms especially when I was not even at the hotel. Very disappointed with the service over both issues I encountered.

Gross gross gross!! DO NOT RECOMMEND AT ALL! If our booking would have been refundable, we would have left immediately! I wish I could add pictures! Best western needs to come and re-evaluate this place, because it is horrible. Our rooms were disgustingly DIRTY, MOLDY, DUSTY, AND TORN. Everything is stained, including the "clean" bedding which had a few questionable spots. This place needs 3 super deep cleans, and I'm still not sure if it would suffice. The lobby and pool areas are the only nice things. Also, the pictures LIE, there is no hot tub!

This was by far the worst hotel I've ever stayed in. Let me start by saying that the staff was nice and helpful, but they clearly have no incentive to go above and beyond for guests and no motivation to keep the facility clean or comfortable. The couch in our room had a giant stain on it from who knows what kind of bodily fluid. The ceiling tiles had stains from water damage. There were missing ceiling tiles in the bathroom. The curtains had multiple holes from cigarette burns. I could go on and on about how dirty this hotel is and how unkept it is, but to top off our experience, everything was stolen out of our vehicle in the middle of the night. Apparently theft is not an abnormal occurrence at this hotel. A car in the parking lot actually had the window busted out from a burglary a week prior. If you value comfort and safety over a few extra dollars, I highly recommend staying somewhere else.

Terrible experience. My husband and I stayed July 8th, 2022. We walked into our room and immediately found old Taco Bell sitting on the desk. I immediately told the night shift receptionist who offered $15 off my stay, which made my total $148. We then went to our room, exhausted, turned the AC down, shut the lights off, and got into the bed. When we woke up, we noticed the AC did not work at all and our sheets were dirty. My husband then looked under the bed for his missing shoe, only to find a bottle of Fireball. So that morning, while checking out, I mentioned all of this to the “manager” and she did not even apologize for our bad experience and suggested that we should have known the room was filthy and AC was broken, and asked for another room. She then said she was not able to offer anything for the horrific experience. After a few minutes of going back and forth with her, she then finally did offer 50% off, meaning I would receive 50% of a refund back on to my card. What was advertised is not what we got and although I appreciated her generosity with a partial refund, that will be the last time we ever stay there.

Hotel was supposed to be smoke free but my whole room smelled of smoked cigarettes. Great location walking distance to worlds of fun. Other than the stained carpet and dirty bathroom with shaved hair lining the bottom of the wall, the lobby looked nice.Rooms: 2/5

You get what you pay for... There was mold in the bathroom, disgusting flooring and appliances, you name it. The bathroom door had a very voluptuous mermaid drawn on it - lovely cherry on top for the room. The pool was marked as closed, so we didn't use it the night we could have, but then saw people in it the next two nights. The kitchen and housekeep staff were AMAZING, while the front desk staff could give two f's to even be there. I needed a cheap place to stay though, so the price dictates what you get.