The Frame Factory

My husband, myself and our daughter have all gone here. The best, most excellent, customer service we have ever experienced. The optometrist gave all of us the MOST thorough exam we have ever had in our lives. He acted as though he had all the time in the world to spend with us. Kind, friendly, professional! Thank you!!!!
5 8 years ago (13-04-2018)

There is a reason this business has 5 stars. I came in with an old broken frame, needed lenses transferred to something new, and they jumped to find me a suitable replacement. Then...THEY DIDN'T CHARGE ME! That just blows my mind. They were so sweet and kind and they just surprised the heck out of me by what they did for me. What a wonderful group of people!
5 8 years ago (13-02-2018)

We went in to see if my wife’s broken titanium frames could be fixed or the temple piece could be replaced.. titanium can’t be soldered, but the doctor had a similar looking temple, replaced and charged us $0. Thank you.. we will definitely be back when time to replace our glasses.😊
5 8 years ago (16-04-2018)

About a week ago I walked into the Frame Factory to see if a broken bow on my glasses could be fixed. They were busy but I was greeted warmly and told someone would be with me shortly. I was soon helped and although a new bow would need to have been ordered a gentleman spent a few minutes to give me a temporary fix so my taped on bow wouldn't keep falling off. The bow was not an exact match but I was very happy to be able to wear and store my glasses comfortably until a permanent solution is in place. Even though I tried to pay him for his time I was not charged for the effort. I would highly recommend this business for anyone needing service related to glasses.
5 9 years ago (31-07-2017)

The best service imaginable. They far exceeded my expectations and made the whole process very easy and enjoyable. I'm so glad I went to the Frame Factory
5 9 years ago (05-10-2017)