Costco Optical

Love this place! Costs so much less than other offices and they are very nice. The associates work with you to get everything the right.
5 7 years ago (15-05-2018)

I have gotten glasses almost yearly from this Costco for the last 16 years. They are great at replacing glasses if they've gotten a major scratch. They show you different options but don't try and push transitions or other specialty things on you they you don't want. Yes some of the newer people working in the glasses department are not the greatest about adjusting glasses. The majority of workers are nice and listen to what you want.
5 8 years ago (18-05-2017)

The experience was very mixed, to say the least. Getting into the doctor's office and getting an exam was a wonderful process. Scheduling was easy, the doctor was very nice and easy to talk to, and that whole side of things was great. Absolutely 100% good experience with the doctor. The glasses-purchasing section is where this review loses two stars. There was quite a long wait, even after the people before us in the queue (there is a "take a number" system, which is perfectly fine), where the guy at the desk just kind of stood there. He walked back and forth between two computers for a moment, then said goodnight to another employee who appeared to be leaving for the night, then called us over to be helped a good 15 minutes after the previous customer had left. But then talking to the guy was awkward, and he wasn't very clear in answering any of our questions, and then he didn't mention that I wouldn't be able to use my debit card until everything was said and done and we were ready to pay. For clarification, we were in Costco with my mother-in-law's Costco membership. It wasn't a huge problem, but it would have been nice to know beforehand. The selection of frames is pretty good, as are the prices overall, but the awkwardness of the whole experience could be a deal-breaker depending on the type of person you are. The experience with the doctor is great, but you may consider going somewhere else for your glasses once you have a prescription in hand. Update: Returned to pick up my new glasses and it was a much better experience. Same guy, too. It was late in the day before, so he may have just had a rough day. +1 star to my original review.
4 10 years ago (24-12-2015)

The desk service is why we will not be back.
1 7 years ago (29-12-2017)

Got my glasses adjusted here more than 3x and was dissatisfied each time, busy or not. Review is based on my worst and final experience: The person used her fingers to bend the nose pad arm and clearly struggling. I asked why she doesn't use tools and she said, "we use tools but these are moving pretty easy." It was useless trying to explain the proper angle I needed for the pad arm bc she kept wanting to change the temple angle over the ears to make the legs longer. After about 10mins of back and forth, another optician came over, told me she was in training and used it as a teaching moment. Im all for OJT and have the patience for it, but if you dont know what you're doing ask for some help instead of appearing to know it all.
1 9 years ago (22-10-2016)