The UPS Store

I quickly needed something notarized so I stopped by the UPS store closest to my house. There was a steady stream of people coming in and out, but this location had 5 employees quickly attending to everyone’s needs. Each person was promptly greeted and directed to who could help them. Conner was extremely kind, helpful, and provided excellent customer service.

Nice little UPS store. Employees were extremely busy when I was there. I could not get my phone to load the Amazon QR code because of signal strength. Employee was very helpful and patient. Store could be bigger for the amount of business they are doing.

Best UPS store ever. They are always super nice and their prices are fair in compares to other UPS stores franchise ones. I live in prospect and we have a ups store close to my house but We always driving to 9462 in Brownsboro rd.

Shelby was very friendly, helpful, and knowledgeable! I have been to this location multiple times. Shelby made my most recent visit quick, easy, and enjoyable!

I had an Amazon return that I dropped off at this store. It was simple and easy! I walked in with my items and presented the barcode. They scanned it and then gave me a receipt. The staff wore masks and there were social distancing signs on the ground. They also had a clean pen and dirty pen boxes to keep everyone safe.

Staff I have encountered have always been polite and helpful, until I had a problem. Then I was passed around for a couple of days, made numerous phone calls, and STILL have no acceptable resolution. I went into this store to overnight a package. The cost was $46, was assured the package would be delivered the following day. The package was then transferred to USPS and was delivered 4 days later. In the mean time I was out of pocket an additional $339 due to non delivery. I asked for the shipping cost to be refunded. Nope! They say go thru USPS. Had I wanted to use their services I would have gone to the post office instead of this store!

Was at store today and was greeted by both workers at the counter with a very friendly welcome, asking me how they could help me. Store manager, Kara came over and assisted me in making some copies and helping me to get some paperwork together for my lawyer. I am a disabled veteran and she was able to help coordinate all my different forms and get them in order without making me feel like I was any bother at all. I have used this store numerous times in the past, and I would recommend it to everyone who needs their services. They are very quick and professional and can handle all your needs. Its glad to see there is somewhere where customer service still exists. GREAT JOB!!!!

Terrible service. Said small package would be delivered next day for cost of $48! Sent on Friday morning around 11 am and won’t arrive until at least Monday.

Have had a mailbox at this store for 12+ years. My mail is always safe and they're very professional. They do tons of different things at this store from copying to fingerprints to business cards as well. I've never had a bad experience at this store. All the associates are friendly, even during Christmas season. Sometimes people have unrealistic expectations about how quickly things should go so I always try to be patient. That's tough for some people. Thanks again for the superior service all these years.

I was impressed with how efficient, professional & friendly the staff are at this location.