The UPS Store

Amazing amazing amazing service here! I live down the block and come here often for shipping services for my job, as well as to return Amazon packages and I have always had superb experiences. But I had to take moment to write a review to shout out Osama Abdalla, the owner, and his entire team, for the way he went above and beyond for me. After shipping out seven large and expensive packages a few days before Christmas, I realized an item for one recipient ended up in a box meant for another. I panicked! I initially called UPS directly but they were unable to help. The tracking numbers had not yet been populated with any information, so I couldn’t even tell which was which. So I went back to the UPS store in a desperate scramble and Osama immediately said he could help. After heading downstairs, he emerged with detailed print outs of each package, recipient, tracking number, invoice number and every detail I needed. But! Instead of sending me away and making me call UPS back and fight with them, he called them back himself and asked that the packages be re-routed back to his store so that I could switch out the item myself. He truly went above and beyond in every way. I come to this store multiple times a week and have never had anything but amazing service, but this experience was so much more than I ever expected. At a time as stressful as the holidays, and especially when it comes to work related issues, I cannot thank Osama enough for his kindness, his call to action, or his help in resolving my very convoluted and frustrating issue!

Put in a print order for a return slip for package and it was done very quickly. I was also able to efficiently process my return right afterward

Store was not open when posted hours say otherwise. Wasted my time getting there. Go to the one on 2nd Ave instead. Worker there very efficient and nice. Edit: this is in response to the owner’s reply - “The store opened and you left by the time the associate was opening the door.” The store’s opening hour is 9am on a weekday. I was there at 9:25am and it was dark inside. By blaming me and lying that there was an associate at the door is the poorest defense. Clearly others reviewers have had the same frustrations. Fix your own problems before making excuses on your customers.

Shout out to Yasmin! She sets great standards for customer service and always greets the customers with a bright smile! Made several Amazon returns over the years, the staff here is quick and efficient. Thank you for helping me make photocopies as well. This UPS has printing and notary options both. You can take your thumb drive and get black and white or color photocopies here. Charges vary depending on print size and color scale. This place gets crowded quickly hence, it’s better to organize everything before visiting the store. That’ll help you get your job done and you’ll be out of the store in no time. Notary services are also available here, I recommend calling and confirming beforehand. Charges of getting notary sign and the circular stamp are different, so please ask and confirm. I paid $5 for a fully notarized document.

Highly recommended. I had a shipping issue and Erick was so professional and helpful. Followed up and helped resolve. Customer service was exceptional!

Excellent service and wonderful atmosphere. We had a great experience shipping numerous packages.

Every time I've gone to this UPS Store, I've had a really positive experience. The owner and the people who are working for him are very friendly and helpful, and competent. I had a bunch of presents I needed to ship for the holidays and they wrapped them perfectly and helped ensure that my packages arrived in time. Every time I need to get something shipped, I come here.

I always stop in here to get stuff printed out and shipped. Eric is great, he helps me out all the time.

I have always appreciated this place, which feels like community since it’s often the sam crew and they always take good care of you. Never had a package lost and they don’t give you attitude what’s you come in with 800 amazon returns. But today I had a shipment going to Germany and a Mr. Osama really went out of his way to help me figure out the best way to do it. He is an angel and now I really love them!

Three different notary appointments, THREE! ALL CANCELLED! Always the morning of the appointment. Do not use UPS as your notary, unreliable and unprofessional. Stop wasting people’s time!