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Reviews, get directions and contact details for US Post Office

US Post Office
"Visit your local Post Office™ at 149 E 23rd St! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 149 E 23rd St , New York 10010, NY, US
Phone: (212) 673-3771
State: NY
City: New York
Zip Code: 10010



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Reviews
Large USPS office with self checkout booths and 9 counters for quicker service. They have mailboxes at this location and act as a center where you can apply and get your passport. The staff were courteous and helpful. They also sell birthday cards and gift cards of multiple companies such as MasterCard, ebay, Bestbuy, AMC etc.
Walking into this post office is like walking into the 1950s. It’s a beautiful yet brutal relic of the past. No line and fast service. There are self checkout machines as well. Great vibes. Also open until 7 which is DOPE!!
I never write reviews but I also have never experienced someone as rude as one of the employees here. When he got annoyed and very rudely raised his voice at me for no real reason other than I, in a normal tone, told him that the place I was making a return from said USPS could print the label and he said no, I responded that I had not raised my voice nor was I being rude to him so his tone was uncalled for. As i was trying to get more information, he yelled again that I was distracting him from helping someone else by standing at the counter and should move. Absolutely ridiculous.
Waited almost thirty minutes in line for the guest in front of me to get their package. Which they didn’t. Then waited another 30 minutes while they look for my package, just so they could come back to the window and say they couldn’t find my package because it “wasn’t at that post office”. I showed them my tracking number and message showing it was there ready for pick up and all they did was stand there and replied with “ahhh our supervisor will be calling you when we find your package”. Very terrible experience and a waste of an hour for a package I didn’t even get.
This is my local post office. I've come a few times and they're always quick and efficient and kind. Today I needed to buy tape to affix a label. It kind of sucked cause I only needed a few pieces but I've used donated tape in the past so I donated the rest of the roll back. So if you need tape - you have one roll
this was the worst Post Office that I've been too. I made an appointment online and they told me that I was lying and I had the proof to show them. they were very disrespectful and they never wined up helping me out at all. the lady that does the passports in the post office was very racist, disrespectful and refused to listen to me and she said she will not take care of me at all no matter what. even though there was nobody else on line.
Completely unethical. Shipped out a simple Father’s Day card and envelope and was told to pick out a different, more expensive mail envelope to cover my simple card envelope. Picked up the envelope and had to rewait in line. Upon arrival, my dad received the card bent, the card envelope that it came with and I drew on completely missing, and the packaging they made me pay extra for was torn open as if looking to steal a potential gift card. This was an incredibly upsetting experience and just wrong. What kind of USPS employee attempts to steal from a Father’s Day card? I do not recommend this location for ethical reasons.
Visited on Saturday just before closing time. A staff standing in front of the counter kindly solve mailing problems.
Went to return a cable box to AT&T. Prepaid box just had to drop it off. Even got a ‘receipt’ Turns out dude gave me a fake receipt and AT&T says it was never returned. I handed this DIRECTLY to a USPS person. He even said oh it’s a cable box. You should take a receipt. SMH. Can’t trust anyone these days.
I hate writing reviews but this is just for the postal employee working on Wednesday October 13th at 6:30pm at the station to the right of the only other employee to read. Customer service is a job of helping people. Instead of projecting your insecurity on everyone and assuming that everyone thinks you don’t know how to do your job, try listening instead. People can surprise you. Also, a printed first class label on a priority box can work if the customer is willing to pay full priority shipping and stick the priority shipping label over the shipping barcode on the box. The printed name and address does not have to be changed or re-written. After your ridiculous attitude, I walked over to the USPS office on 44th Street and they were more than willing to listen and take my money for shipping. It took less than 30 seconds, shorter than it took for you to exhale in frustration while telling me you do this for a living and you know what you’re talking about. Well I post packages very frequently which is why I knew my method was sound and as it turns out….you actually did not know what you were talking about so your insecurities are on point: you’re terrible at customer service and should consider switching professions so you don’t continue to annoy people. Or maybe just listen next time instead of jumping down people’s throat. Food for thought.
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