The UPS Store

I have just recently noticed bad reviews for this store. I have been going to both Hoboken locations since 2013 and have every single time received excellent service. The owner is very knowledgeable and quick and has always been very professional. He even spotted that my ID was expiring soon once and let me know. I don't mind that they had kept masks on for longer than other businesses and that they have four customers limit in the store... I had never waited longer than a minute to get stuff done. He is just trying to keep his staff healthy and provide everyone with good service.

We visited this UPS store on Jan 14 2023 11:50am. There were 2 female UPS receptionists there. They were not friendly , not nice, and not welcoming. We would definitely choose another UPS store when we need to ship something next time.

Excellent service. Very kind employees, especially John. I always come here if I need to ship something and it's always quick and well priced.

I shipped a package from here and the counter person was much less than helpful. Had to drag info from them. Everything was like they were doing a favor for me. They entered the address to ship the package from a page I had printed out. They ended up entering the address incorrectly. I had to do an on line correction to fix it. That delayed the shipment. My package is now late. Thanks UPS for letting me down.

I went there to drop off a package with a label from my corporate account. It was a high value package and the UPS web site said I can drop it at the store. When I arrived at the store they refused the package saying they do not accept high value packages that are already labeled. The girl at the counter said I need to flag down a truck driver or take it to the Secaucus location. I couldn't ship the package even though the web site said I can.

The owner of this UPS store is crazy. I wish there was another UPS so this place would go out of business. It’s May 2022, and this store is still requiring mask and capacity limits like it is April 2020. I feel bad for the employees. I’m surprised they haven’t all quit, and they should quit this abusive boss since this is the hottest labor market in at least 20 years. Not to mention the 12+ population of Hoboken is 100% vaccinated literally. Get a better hobby!

This is probably the worst UPS ever. The staff is rude and invasive. I had one of their staff hold up my Amazon items I was returning, stare at it turn it around and ask their colleges what in the world is this?! As if I wasn’t standing right there waiting for them to scan it in. M I don’t embarrass easy fortunately but it was incredibly rude and unprofessional. I wish they could find some competent staff here because this just isn’t it.

The service at this place is comically bad, most of the time the staff are so rude to customers it’s worth filming and putting on YouTube. If it were a reality TV show no one would believe it. I assume this place is a franchise, if anyone from actual UPS would be horrified at the way a couple of the staff in particular speak to people and shut it down.

I’ve never had strong feelings about a UPS store or any shipping supplier. But I have to say that the customer service at this store is always so good in a way that makes me take notice, when I normally would be apathetic at best. They’re just so nice. Care about their customers. Are helpful and knowledgeable. Just are a part of the community in an effortless, genuine way.

Now I understand why so many 1 star reviews! Went in the other day to have UPS take some passport photos They had me stand in front of a wall not white, FYI at the entrance of the store and one of the employees took out a pocket camera felt like I went into a time machine to the past to snap a couple of photos When I was done, I've received some of the worst photos I've got taken of - blurry, distant and dark. There's NO WAY these would have been accepted by USPS and I would have been sent back to retake them Save your time, effort and money 13$ for the above 'experience' for a couple of horrible photos and get your photos elsewhere, where they take this process seriously, or simply take them at home against a white wall