Tire World

They are awful. I took my Honda in yesterday and told them I was pretty sure I needed a new alternator. John, the guy at the counter, would barely look at me and was not even remotely interested in anything I had to say when I was explaining what the symptoms were. Just said they couldn't look at it till tomorrow and wrote my name down. As an afterthought he asked for my number and the make/model of my car. I clearly said a Honda Odyssey. So they had my car for 36 hours and then John called me and told me they did my oil change, and it's definitely the alternator that's broken but they can't fix it. He didn't offer any explanation as to why until I asked where I could get it fixed. He said he thought Hauke's worked on foreign cars. Really? I told you it was a Honda right at the start. Why didn't you immediately tell me you won't fix it? I wasted a day and half when I could have taken it elsewhere and been driving by now. Will never take a vehicle there again and will tell everyone I know not to go there either. This was not my first bad experience there.
1 8 years ago (31-05-2018)

Since moving to Maysville, I have purchased 3 sets of tires, had several alignments done, and had numerous flats fixed at Tire World. I had always been pleased with their service. So when I recently had a tire warranty issue, Tire World in Maysville was naturally the first place I went. To my surprise, neither of the guys behind the counter would even go outside to look at my tires! When I told them the tires had 47k miles, one said "you got what they (the maker) said you would." Not liking this answer, I contacted the maker and they told me that as long as the tires had less than 50k, they were warranted for 6 years! So I decided to give Tire World in Flemingsburg a call, hoping I'd get better service. The guy I spoke with told me outright "I won't touch them! I've lost too much money that way". That was enough for me. I called Major Brands in Morehead and they told me they'd be glad to help. In the end, I received a $286 credit from my old tires! Needless to say, I didn't buy a fourth set of tires from Tire World and at this point, I see no reason to consider them when replacing my wife's tires before winter. I like to spend my money locally as much as possible but if a company is not willing to support a loyal customer, I have no problem going elsewhere. If you're considering Tire World and expecting good customer service, I can't recommend them based upon my experience.
2 8 years ago (07-06-2018)

Aligned my car. Nice people & done in a timely manner.
5 8 years ago (31-05-2018)

They were so nice, will use them again. Great experience!
5 8 years ago (01-03-2018)

Good guys that will take care of you right away and do whatever possible to get you in and out.
5 9 years ago (31-12-2017)