Bob Sumerel Tire Co Inc

Been waiting over 5 1/2 hours on a tire that was supposed to be here in the morning. I've been a customer here for over 20 years with exceptioal service from the past. I moved to Columbus, Ohio several months ago and have communicated with Maurice a few times over the past 2 weeks regarding a defective tire which he had been very polite when speaking to me. I've sat here waiting on this tire before heading back to Columbus, Ohio. I would've had the tire replaced in Columbus, but they no longer service automobiles, only trucks. Cincinnati, Ohio was the closest store, which at that point, I drove another 30 minutes to where I purchased the tire. To all you Managers out there, NEVER tell a customer to relax after driving over 2 hours over a defective tire and have that customer wait almost 6 hours for a replacement tire. I realize it's not his fault the truck was that late getting in. But, also don't assume the customer has nothing better to do than to sit around your store. Maybe we the customer should put you in the same situation and lock your doors to the stores when you arrive to work. Unlock them 6 hours later with a rude comment. I guarantee you wouldn't be in business long, but you have lost a good customer over one rude comment.
1 9 years ago (04-10-2017)

Had a tire that was damaged. Also needed an oil change. Left shop, car starts shaking, engine light comes on, car is over heating. This car is 6 months old. Drove into another location and I am told they cannot look at my car, they have customers. What am I? Called the place where work was done. Was told mechanic said he took care of this. Regret buying warranty on tire since I will not go back. I will be calling for a refund on warranty. Really should have to compensate me for both time and extra mileage since they messed up. No apology. No nothing. What happened to customer service.
1 8 years ago (01-03-2018)