Trobitech

My husband and I have brought several devices to Trobitech over the past 2 years. In some cases, they were able to repair at a reasonable cost, with a warranty on the repair, and much quicker than Geek Squad. In today's case, the repair would cost as much as another laptop but the tech did a great job explaining the options. Although I didn't like to hear the news, I appreciate the fact that the diagnosis was done quickly and communicated effectively.
5 8 years ago (03-04-2018)

I was very satisfied with this service. They resolved issue with my laptop for acceptable price. The repairman was very friendly and professional and he explained to me how to prevent possible similar issues. Highly recommend!
5 8 years ago (07-04-2018)

I was told on the phone before bringing it in that it was “free” diagnostic. When I arrived they charged me 79.99. ? What? I paid it with the understanding that if it would be more logically someone would call first! No one did and when the guy called for me to pick it up, he never mentioned the extra cost. He didn’t even go over what was wrong with it, I had to ask! Whole different version on the phone then what actually transpired! I am assuming that my computer will run like a million but considering how much I’ve paid them! I will not take my computer here again! I will start looking now for another place so that I know who is not over-priced and discloses all information. Disappointed and dissatisfied.
3 9 years ago (09-03-2018)

This is very good service. I contacted them to see if they can help with issue of my tablet. It just didn't work more than 15 minutes than turn off and I thought it was battery but technician diagnosed software problem and he resolved issue quickly .
5 8 years ago (29-03-2018)

I just sent my computer UPS overnight (I work remotely for a major university) to my university's IT specialist (he has a masters in computer technology) and he was amazed at the wreck Trobitech made of my computer. Again this owner is flat out lying about calling during the week to update me - my IPhone tracks calls too DUH!!! One of my worst experiences with a business ever. All of my computer's office files were deleted and my company IT could not fix the problem remotely. My problem isn't with the fact that I paid $179 and they weren't able to restore my office files. My problem with this company was their lack of service- orientation. First, every time I called (3 times during the week they had the computer) the computer tech was never in and not once did they call to update me on progress. I got one call on Friday (droppped the computer on Monday) to tell me they couldn't restore the files. Secondly, when.I took my computer in all of the programs (word, adobe, etc.) still functioned even though the files were lost. Not once was I told that their work would eliminate all of my programs (seems like they could have backed up the programs and then loaded them back) and the computer wouldn't be functional when I got it back. Bottom line: I got the computer worse than when I brought in. Rude, disrespectful lacking in any sense of customer service. I'm sure the owner will respond by blaming the customer as he's done in all the other negative reviews.
1 9 years ago (08-03-2018)