The Fix Computer Store

If I could give this place negative stars, I would! Please don't take your computer's to this joke of a place! I took my computer in months ago and ask if they could extract my pictures and videos of which he said he would see what he could do... he finally said he couldn't do it and when I went to pick up my computer, he said he wanted to try something else and he would get back with me. He NEVER did! My husband and I have called many many times and been to the store to try to get my computer back only to be told first that they got rid of it because I abandoned it, what a joke! Then I was told he found it but would have to get back to me and I have been calling for 3 months and he won't answer my calls nor return my calls! I went to the store today and the guy working could NOT find my computer and even said it MIGHT be in storage somewhere! Trust me, DO NOT take your computer's here, they suck!!!
1 8 years ago (12-04-2018)

They fixed/corrected several computer/phone problems for me & have always been very helpful. The first time my all-in-one computer monitor went out and they were able to put everything on a flash drive so I still had my info. They were not able to fix a different monitor I brought in but sold me a comparable used one. They have also fixed a cracked phone screen. Each time the repairs were made within a day or two & they would update me if I called in.
5 8 years ago (10-04-2018)

Kimball is awesome. He can repair any computer. Desktops or laptops. Also phone screens. I can always count on The Fix.
5 10 years ago (14-03-2017)

THE FIX is a sharp group of people who work fast and expertly to FIX anything-- I have seem them working on computers, cameras, handheld games, iPods etc. The do fast, efficient work and if you need things explained, like I do, they are patient and thorough and use terms I can understand! They went back to improve some issues with my computer that I brought to their attention and have been outstanding. There is absolutely no need to ever get service agreements that will have me traveling to Lexington, Louisville, or even the west end again! Tremendous.
5 14 years ago (08-11-2012)

Messy store, electronics stacked everywhere. Poor communication with me... said would know problems by afternoon day I brought my laptop in, but waiting till 3 days later, I called, they did not call me... the tech said "yes it did power up," but it has XP, "a terrible Windows system," "I can install Windows 7 for $139" I gave permission to this if it would solve my issues?? Tech said will be done on Monday, I didn't hear anything (poor communication), I showed up on Tuesday in shop & was told "mother board," was dead, the tech yelled from back, but guy up front took $40 for their trouble? It was waste of time & money. Do not take your electronics to this shop for "a fix."
1 11 years ago (15-07-2015)