U-Haul Moving & Storage at Route 1

Called the day before and make a reservation to get a hitch installed in my new car. Arrived at the store 10 mins before my scheduled time and waited 25 minutes to be waited on. I was told on the phone it would take 45 minutes to install the hitch, at the store I was told 1.5-2 hours. I don't like being lied to so I left. Would never go back again!!! They know there busy days are the 1st and 15th to only have 1 person working the counter is not acceptable. When I left there were at least 10 other people in line. Not sure how this place is still in business.
1 9 years ago (16-06-2017)

Horrible experience. I made a reservation months in advance and confirmed it regularly but when I went to pick up the truck they did not have one for me. At first they said it was re-routed which would have added another 30 minutes to my travel window which would make me late to meet up with the movers. So that was quite upsetting because I was on the clock and so were the movers. I was afraid they would leave before we got there and I would have no way of transporting a bed and the rest of the apartment. We had to be out that day because the lease was up. So I asked them to call ahead to be sure the truck was at the new location which they obliged but they found out it was not, so I was left high and dry. I became quite distraught because I was in a time crunch. I kept asking for help and requested a list of local UHauls I could call myself but they ignored me. I found the personnel not to be empathetic or particularly helpful. This is a watered down version. Again a horrible experience never again. I would have chosen no stars if I could.
1 9 years ago (01-09-2017)

friendly, helpful people. did my hitch, came out fine. rented a couple of trucks, all worked out well
5 9 years ago (12-05-2017)

J. Smith was treated very fairly by the manager in a minor bill dispute, who resolved the issue in a very professional and efficient manner.
5 9 years ago (01-06-2017)

Weekend staff is clueless. Screwed up my contract and cost me $$.
1 9 years ago (26-08-2017)