U-Haul Moving & Storage at Central Square

Beware of rats, if you make the mistake of renting a storage unit here! The is a homeless shelter somewhere near this place, because they also rent these storage units. They put opened food inside their storage units. Hence the rodent problems!! Plus, I-Haul will rent to anyone, they may be renting to a terrorist cell, for all they know! But renting trucks and vans should be fine. But the rat problems are very REAL!
1 8 years ago (23-05-2018)

This location only has 2 employees working on a moving rush day. Waited 20 minutes to get a truck I already ordered, and the online check-in didn’t work because the cargo van I was assigned online was 5 deep in the parking lot. Next time I move in-town I’ll just rent a Zipcar van.
2 8 years ago (01-06-2018)

worst treatment of customers, the staff is super rude when I simply asked questions about the services offered and told me i was able to move my stuff out by a certain date.. later on changing that date and charging me for an extra month..
1 8 years ago (26-02-2018)

Really terrible experience -- possibly the worst I've had as a customer. I reserved a truck on the website to be picked up after hours via self pick-up. When I arrived, the app returned an error. I spent the next two hours on the phone with different customer service representatives as they told me different ways to fix it, none of which worked. It turns out, the manager of the location never actually assigned me the truck, despite my reservation going through. I never got my truck. Advice for improvement: 1. There is no excuse for letting a reservation go through without a vehicle being assigned. That needs to be fixed. 2. If an error returns, "please call this 24h number', someone should be on the other end. "Chris" never picked up. 3. Customer service should understand the error messages returned from the app. The error messages should also be much more descriptive "Sorry, there was an error on our end" is not helpful for either party. 4. Customers should be able to request to speak with the same customer service representative. 5. Customer service representative should leave better notes on the file.
1 9 years ago (27-08-2017)

I had a great experience renting from here to move some stuff from one place in Central to another today. Although the line was long when we got there, it moved quickly. The van was brand new with only 100 miles on it and we had a very quick and easy experience with pick-up and drop-off. For an in town move U-Haul is quite a steal, since your mileage will be low. The owner helped me both times.
5 9 years ago (27-05-2017)