U-Haul Moving & Storage at Lynnway

Terrible, awful, customer service. Went to self check-out my rental van and turns out it was given to someone else who was there, keys in hand, waiting for it. Same van for both reservations! We go to the office to sort it out and have to put up with 45 minutes wait and a LOT of attitude from the employees. We dealt with 3 people, all three were flat out rude and completely unhelpful. DO NOT use this U-Haul office, any other office around will be way faster and efficient
1 8 years ago (12-05-2018)

Good costumer care prices was very good
5 9 years ago (22-10-2017)

This is the worst run business I have ever dealt with—waited in line for over an hour to get my truck and had an online reservation. Be sure to budget over an hour for any transaction here.
1 9 years ago (29-12-2017)

Convenient location. Reasonable fees. Unbelievably helpful staff.
5 9 years ago (24-05-2017)

I am very upset as a customer service . I never see a business as this business so poor customer service they don't care about customer service at all . So I try to do a rental today . They telling me to move my park across the street the fans , I has to go around driving and then walking are you kidding me I'm 8 pregnant , yes of course they made me move . By the time that I was moving I saw a spot and I try to get in there . And all the sudden this guy comes out and he's like that's my spot , I didn't see his name in there at all . And then this guy he's asking to the U-Haul employers to make me move that I really want to have a rental by that time not at all . People like this doesn't deserve to be working for those company if they've they don't know how to to get customer service . If they treat a customer service like that they need to run out without business . Wish if I can give you zero
1 9 years ago (22-10-2017)