U-Haul Moving & Storage at Mass Ave Boston

Recently rented a U-Haul van from here to move apartments. I used their online system to make a reservation. When I arrived, I was checked in and out on my way in about 10-15 min, which I consider reasonable and within expectations. This wasn't my first U-Haul, but it was my first time using their large van rather than a truck and I am a huge fan! It was much easier to drive inside the city and just required an extra trip, which could be a deal breaker, but wasn't in my case. For add-on purchases, I recommend getting a packet or two of blankets for your furniture. They come in handy and prevent scratches or other damage to everything. The insurance is also honesty worth the peace of mind given you're driving and parking on tight streets in Boston. The service overall was great. They're not the warmest crew, but the quality of service and help was better than I expected. Even at the end, when I returned the van, the gentleman told me I needed to fold the blankets next time and said he would handle it for me this time. Overall I had a pretty good experience. Definitely will come back here when I need to rent a U-Haul again.
4 9 years ago (01-01-2018)

Rented a cargo truck from this location Sunday... DeSean Clare was the receptionist he was extremely helpful and courteous. I also appreciated his problem solving skills; I paid online for 4 medium boxes but the location was all out. Not to worry he offered me the choice of refund, or large boxes instead. Give this man a raise!
5 8 years ago (20-03-2018)

The worst service came from my credit card and identity being stollen after I used the moving services at this location. My moving happened 2-months after and I received fake e-mails few days ago simply informing me for new moving charges that I have never done! Terrible service afterwards when I called for an explanation. Customer Service directed me to the Manager Bob so I called the location Manager Bob who never even cared to return my calls and voicemails! The fraud contracts were signed by associates named Errol Johnson Jr. and Desean Clare. The staff simply re-directed me rudely and without seeming to care at all for my problem with a stolen credit card!!! Stay away from this staff and location, this is very very poor service and potential of fraud is HIGH!
1 8 years ago (15-04-2018)

I contracted for summer storage and for a moving truck to move my daughter at the end of the summer. I talked to a manager prior to purchasing, whether or not we would get one month of free storage since I was originally told that the storage had to be after the equipment rental. I explained this to the manager who assured me that one month of the storage could be credited at the time that I picked up the truck even if I was renting storage before the equipment. I explained this to the woman at the counter but was told that I was given incorrect information. I've left messages for the store manager and I've not received any phone calls in response. I'm very disappointed and I feel cheated. Since I was not given an emailed receipt after purchasing online, there was also no record of my small packing and moving purchases so it took even longer to get checked out. I told them what I thought I purchased and fortunately, it matched the invoice total so they let me have my items after quite a long look up since it had been months since I reserved equipment and made purchases. When I purchased the items, there should have been a receipt emailed to me so that I could recall my purchases and so the personnel at the counter could also. Also the line at the counter was ridiculous. They need to have an express check out line for people who use the online check out option and for things like purchasing packing materials, locks, etc. To add insult to injury, my daughter was sold a lock that would not work on the truck (a big round one) and we were not about to wait in line for an hour or more to exchange it for the right size....so we drove to a hardware store to get one. When I first reserved the equipment (early in the year), I also purchased moving services for both a move out and a move in. The movers were fine but my daughter and I ended up moving all but the heaviest items ourselves since the timing was all messed up by the more than hour long wait at the counter. The only nice thing I have to say is that the employees in the storage area were very nice to my daughter when she was putting her items in there at the beginning of the summer.
1 9 years ago (11-09-2017)

My Husband rented a truck with this U-haul on Massachusetts in Boston , a accident happened a third-party car got damaged . Was our fault in the accident. The U-Haul insurance was very quick to contact my Husband . The did take care everything. Thank you and God bless you.
5 9 years ago (27-12-2017)