U-Haul at Quincy Ave

Helpful, polite staff. Good selection of moving supplies readily available to purchase in the store. Relatively clean cab of rented truck, and bed/storage area. Felt confident moving my furniture inside. The vehicles alignment could have definitely afforded to be serviced, it was very shaky and loud driving down the highway - but we made it safely. Rates are kind of crazy expensive, but perhaps I didn’t investigate the options well enough. I don’t remember ever paying the daily $19.99 rate for the 10ft truck in addition to about $1 per mile traveled. We were moving from Quincy to the Cape, brought a truckload down and came back to Quincy with the truck to drop off (maybe it would have made sense to drop off on Cape after unloading...)
3 8 years ago (20-05-2018)

I've always had good luck renting from the Quincy Ave location. The staff is helpful & courteous. I will continue to rent from them as needed.
5 8 years ago (05-05-2018)

I have been using u-haul trucks, trailers and supplies for YEARS, and never had a bad experience with them until going to this u-haul location. I was picking up a truck to move into my new house, but I was running on a tight schedule and wanted to confirm I was going to the correct store... so, first and foremost I called them up to confirm the appointment, I apologized that I was running late as the blizzard which just hit New England canceled my flight from the west coast, it was January 5th, 2018. I ended up flying into PA, and driving up to MA, and was less than 2 hours late (yet I still started off by being a good customer and apologizing), I was then told they didn't have my truck. So, I responded and again apologized for wasting their time. I then checked my reservation, I had called the correct location the first time, at this point the u-haul representive has been highly unprofessional and rude, but I called them back to make sure they had my truck. I started off by giving him my confirmation number and explicitly asking if they had that length truck available. He now tells me that truck has been rented by someone else, and that I lost my reservation because I was late... so, I now show up as to not have this conversation over the phone... when I arrive, the truck is covered in snow, and their lot was FULL of trucks. This particular representative then acted like he was doing me a favor and I owed him my gratitude or something. What? Do you want a pat on the back for showing up to work when it snowed? You live in New england. Grow up. Well, I had also rented a dolly, for moving my furniture, etc... he then said that was also rented to someone else. At this point, I am livid. I had a confirmation number explicitly stating I was renting this items through the following day and has them for 24 hours. He then chimed in, "no, you only have 22 hours. Your 2 hours late." #RageQuit If I was not already running 2 hours late and have less than 36 hours to move all of my stuff out of my apartment the day(s) after a massive blizzard, I would have walked out of u-haul to never spend another penny with them again, but I decided I was better off negotiating with this dense indivual and convincing them they were better off just letting me take the freaking truck and is settle up with them the follow day (they wanted to charge me extra for things, and late fees, etc...). Well, the following day, I have now moved into my house on little to no sleep, in 22 hours as I was told I had to have the truck back by X time. I was running like 15 minutes late, and really didnt want to pay a late fee. Well, I called up u-haul to plead not to be charged a late fee, and the 2nd representative who picked up the phone, very politely asked why I thought I was running late... he said you still have roughly 2 hours, no rush. U-haul - your employee that was working on the first shift, cost you some business, I do not think I will ever work with you again. They were so incredibly rude and made statements completely contrary to what the representative said the following day.
1 8 years ago (07-03-2018)

The people at this location are not bad they're pretty helpful, but it looks like some of them are unexperienced, they had to call the manager often. But this didn't really piss me off, it can happen, what made me give them this rating is the technical condition of the trucks. It's clear that nobody does any technical inspection after the customer returns the vehicle, or they just don't care about fixing it. The first 15 ft truck they gave me lacked engine power and the mirrors were stuck with rust, so I couldn't even adjust them. The key was broken at the handle and had no tag, very easy to lose. The truck did't have a dolly inside, too. But this wasn't the worst thing. When I drove it to my house to start loading, I noticed it was handling strangely. When I parked it, I discovered what was wrong about it at once. The outer right rear tire (it has dual wheels) was flat! The rim was damaged badly and had rust on it, so obviously some time ago somebody who never drove anything larger than a sedan used this truck be and didn't make one of the corners, as the wheel had sidewall damage. And nobody noticed it! Of course, I didn't load it because it's absolutely unsafe. I called them and returned the truck. To give them some credit, they gave me the supplies for free for this inconvenience. Well, they gave me a different truck. Guess what? It also had critical sidewall damage on the same wheel, a very deep cut and the cord was showing through. I had to move so I had to take it, while they said "it's all right" (but of course it isn't, tires with such damage are dangerous junk, but they didn't care). When I started it, I found that it had a Check Engine light on (that's probably why it had such horrible MPG about 6.5). Next, I found that the driver's door was very difficult to close completely, you had to slam it with all your strength, otherwise it left a crack and the wind was whistling terribly while driving, not mentioning the loss of heat. But again, the real fun was ahead! When it got dark and I had to turn on the lights, I discovered that the damn thing had dashboard lights out! So I could only see the needles, but not the gauges. Either drive with the cab light on all the time, or try to guess your speed, gas level etc. Oh, and the roof had a dent from the previous mover, which made a small hole, and it was really good that it didn't rain because otherwise my belongings could get wet. Let me tell you, I'm a mechanic by MOS, and this is not how a reputable company maintains their vehicles. Luckily, I'm a good driver and have experience with big trucks in the military, so I made it there and back safely, but I definitely will think more than twice before using U-Haul again. On a side note, why doesn't the company purchase some diesel trucks? The fuel mileage will be way better. In my opinion, it's stupid to use gasoline vehicles for such purposes. Of course, it's all on the customer, I know...
2 9 years ago (17-01-2018)

Rented a 15' moving truck here and a auto transport. Called the day before pickup and was told it's all here I can pick it up as soon as it opens. Get down there the next morning 8am. Stand in line, it's 930 by the time I get to the front of the 3 person line and I'm told the transport is t here I'll have to drive the truck to a different place to get it. Then he goes outside to check the truck comes back gives me the keys and says it's all good. When I get to the truck the key won't go into the ignition so when I go back to tell them he comes out and try's it says o yeah the switch seems to have been taken apart at some point. My main issue is what the was he checking on when he went out there to inspect the truck for 10 minutes? The next truck I got, the tow/haul button was also broken stuck on and couldn't turn it off at this point tho my early packing day had now got to 11am so I took the truck. Only to find out on the way to my new place that the AC was also malfunctioning. It would work for 20 minutes after the car turned on after that all you get is hot air. The service here was trash and the trucks are definitely not inspected like they are required to be. If you are renting from this location for a long haul I recommend walking its less stressful and safer.
1 9 years ago (08-08-2017)