U-Haul Moving & Storage of Abington

Very nice facility but severely understaffed. I communicated with customer service to schedule the UBox pickup and was told by the Abington desk they never received a notice. No UBox had been pulled, jacketed, or put on a trailer prior to my arrival. Support onsite was strike sympathetic and quick to act, but very ill informed by corporate, in my opinion. I scheduled the entire day have help waiting and no steps were made prior to my arrival. This is a very poor showing from a company like U-Haul, with whom I have never had a problem. I was even directed to this location for better service.
1 8 years ago (27-05-2018)

If you try to do the self pick up online, and your selfie pic varies just a little from the licence pic you took years ago, NOT ONLY do they decline your rental, but they DON'T TELL YOU that you got declined. No email. No text. No call. Nothing. You show up after hours thinking you have a vehicle. Turns out you don't. The only thing customer service can say is "wait til they open"...that defeats the purpose of self pick up! If I could be around when they were open, I would've just done that to begin with!
1 8 years ago (16-02-2018)

very short staffed, its hard to get anyone to the front desk to help. my credit card was also charged a month after we moved out of the storage unit after it had been paid the month before
1 8 years ago (24-04-2018)

Had none of the two vehicles that I selected had to go to home Depot to rent their vehicle
2 8 years ago (25-04-2018)

Almost perfect. You guys charged me for a dolly, said it was inside the truck and there was no dolly. Smh. Other the. That thanks.
4 9 years ago (23-08-2017)