U-Haul Moving & Storage of Salem

Staff could not care less. Rented an auto transport carrier for my father to transport a car to Maine. I called twice to confirm rental was ready (was assured it was — but I didn’t realize I was talking to a call center nowhere near Salem). Store employee told us at pick-up that the one they had was broken and we’d have to call scheduling to figure it out. He could not have cared less about helping us find one or the fact that my father had driven five hours to Massachusetts for this particular purpose and now we have no way to get the car to Maine. When I called customer service, I was connected to various dead ends and dropped calls. Based on this experience, U-Haul is the worst company I’ve ever dealt with. There are no other options of places to rent from and they could care less about helping.
1 9 years ago (30-10-2017)

The place is usually understaffed. One of the employees that was there just for the day seemed upset that he had to come from another city to help out. I had to wait a long time just to buy supplies. The parking lot is extremely tough to figure out. After a few minutes waiting, their regular employee was very helpful.
2 9 years ago (07-11-2017)

Place is great.. but is very short staffed .. only 1 guy working and the place is packed with customers waiting for a long time to rent or drop off.. please hire more people.
2 9 years ago (26-09-2017)

I gave the Salem office a call just a couple of hours before I needed the Van with my fingers crossed hoping they had one available with such short notice. The lot was well stocked with all the various truck sizes from what I could see. My interaction with the man behind the desk was pleasant and he explained all the pertinent rules and regulations in a couple of minutes no more. All of the staff there were exceptionally courteous. The Van we rented was brand new with less than 4,000 miles on it, it was clean as a whistle with ice cold air conditioning which made our trip comfortable especially today being in the middle of a heat wave. So I Will close with the following remark: My experience with Salem U-Haul went smoother than any of the other Truck Rental Companies I've used in the past and Yes I would recommend You Give them a Call the next time Your in the business of moving. July 8,2013
5 13 years ago (08-07-2013)

Street parking only. Counter staff was rude and condescending and tried to pass off the starting gas level as much higher than it was.
2 9 years ago (08-07-2017)