U-Haul Moving & Storage of Inwood

My experience was shallow,the first rep I dealt with was very kind.but then in the mix of moving I get an alert stating my account has been withdrawn.after paying in cash,this shouldn't have been happening. I bring the truck back and CLEOPATRA has one of the nastiest attitude u could encounter in the world. She asked me did I check the TRUCK BEFORE U LEFT,I said no,didn't think to. She replied well,YOUR RESPONSIBLE FOR.THE DAMAGE,I WAS LIKE OMG,WHAT DAMAGE?. Then she considered MY GLASSES and a black plastic bag GARBAGE😶🙄,instead of saying your reading glasses are I the back. I then proceed to tell her there was nothing wrong with the truck when I left it, it could have been hit or it was there....I DIDN'T REALIZE.IS THERE ANY WAY I CAN DISPUTE OR COME TO A PLAN.....SHE LAUGHED AND SAID VERY NASTY....NO,AND "I'M NOTING" IT! SO IF U DON'T PAY BY NEXT WEEK WE'LL SEE U IN COURT🤔🤐. I stayed calm. I left knowing what ever she was talking about wasn't my fault,but according to her,I MUST PAY. I GOT ONE BLOCK AWAY AND MY PHONE GOES OFF AGAIN,ONCE AGAIN,SHE HAS PLACED UNAUNAUTHORIZED WITHDRAWL ON MY CARD.MIND U,SHE NEVER SEEN NOR ASK FOR THIS CARD SHE KEEPS CHARGING.I CALLED AND EXPLAINED,U ARE BEING FRAUDULENT,THAT IS CONSIDERED A FELONY,AND I WILL REPORT HER.....#MYMONEYWASPUTBACK BUT THE BANK HAD already charged me. I wouldn't recommend this place to anyone that may be on a budgett,or last resort because they will ABUSE YOU AND THERE AUTHORITY AS THE ONE BEHIND THE COMPUTERS. DON'T GIVE THEM YOUR REAL INFO,CAUSE IT SEEMS SOME WORKERS DOUBLE DIP. I DON'T HAVE 150$ ON A GOOD DAY,WHY WOULD I DO SOMETHING TO PUT THAT ON DEBT FOR.ME WOTH 5 children. I think Uhaul should also get rid of cleo....she very out of line
1 7 years ago (28-04-2018)

Good customer service. Reliable sources
3 7 years ago (29-03-2018)

Decent facility with all the items you need.
4 7 years ago (09-04-2018)

They run a tight ship at this U-Haul. Friendly and efficient. Well stocked with an impressive inventory of packing supplies. All the vehicles I have used from here have been in good condition.
5 7 years ago (22-07-2017)

Excellent service, friendly and affordable prices. Worth every penny.
5 7 years ago (28-10-2017)