U-Haul Moving & Storage of Reading

Big rip off , once they have your card . they just bill it with what ever they feel like . I rented a van for one day for $19.95, but they decided to milk my card for $112 dollars . We replaced the gas , but they still decided to bill us $38 dollars for less then 2 gallons of gas . Which we already replaced at the normal $2.75 per gallon. we returned the van around 6 pm after the store closed . returning the key in the drop box . Despite the fact that they had the van for the next day. I was told that our rental was for the day and we did return it that same day They decided to bill us another $19,95 plus $ 10 dollars for insurance . If they did in fact rent out the van the next day I am sure that is illegal. The funny part is I called the next day to inquire about renting the van again and they said they could rent it to me again . I'm so happy I decided not to paying $224 dollars for a $19.95 dollar van would have been crazy. This is not reflective of all U-Haul dealers . In the past I have always had good experiences . The problem is with this location
1 8 years ago (28-09-2017)

Good people and nice service. Way better than the one in NH !!
5 7 years ago (06-02-2018)

Don’t even open on time. Must be nice to show up to work whenever you feel like it.
2 7 years ago (31-01-2018)

The equipment was brand new, worked great ,easy self pickup by using cell phone,same as drop off couldn't get any easier.
5 8 years ago (09-11-2017)

When i went into make a reservation they did not tell me that their is a 100 dollar deposit if i pay cash. Then when i went to set up drop off locstion they sent me to one further from my house they do not listen their communication is terrible would not refer them to anyone
1 8 years ago (03-08-2017)